| jacketwatch |
Jul 21st, 2007 04:27 AM |
Again FYI I found another thread about them and c/p'd a comment. They have their loyal customers but also have other "issues" See below.
"this is more than a 'complaint'. It is an actual settlement where GCT is ordered by the court to make restitution (see details) and to inform prospective travellers ahead of time to changes, substitutions, (not tell them the cruise is 'on' when they know for certain that it will not happen--that's called fraud.) and to refund portions of charges that are excessive and/or do not apply. I think this is an important judgement as it sets a better standard for travel industries. When things go wrong, no one likes to feel they are at the 'mercy' of the travel industry. . To the OP, being kept on hold for 20 minutes just is not acceptable--competition drives this industry, and customer service, or lact thereof, has been a constant and serious complaint against both GCT and Vantage.
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Author: jcasale
Date: 02/09/2007, 12:13 pm
Regarding Vantage, I personally have never traveled wiht them, but my parents have done quite a few of their trips (they just did one last fall to Italy and Switzerland). They rave about the trips and always consider ones that are through Vantage.
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