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-   -   Booked Hanoi Hotel Elegance Diamond...BIG Thanks to Fodorites! (https://www.fodors.com/community/asia/booked-hanoi-hotel-elegance-diamond-big-thanks-to-fodorites-863039/)

LowCountryIslander Oct 14th, 2010 05:13 AM

Booked Hanoi Hotel Elegance Diamond...BIG Thanks to Fodorites!
 
If I hadn't been reading the Asia forum (I'm much more active on the Europe board) in preparation for my Feb/March 2011 trip to Vietnam I probably would not have heard about the Hotel Elegance Diamond (formerly Hotel Elegance 5).

I want to thank all the Fodorites who have posted about this boutique hotel chain in Hanoi. Based on your information and the reviews on Trip Advisor I booked a room with them last night.

I'm going to be on a small group tour (don't bash me for making my first trip to Vietnam with a tour group!) :-) that begins in Hanoi on March 1, but I wanted to arrive a day or so prior to the tour starting. I could have easily booked the hotel the tour group is staying at (the Movenpick, which seems to be a perfectly fine hotel), but I wanted to be located "in the middle of everything" for a a few days, and thought the Hotel Elegance group of hotels sounded right up my alley.

So I'm sending out a BIG THANK YOU to all the Fodorites who have shared information about their experiences with this hotel group, I can only hope my experience will be as wonderful as yours! :-)

dgunbug Oct 14th, 2010 07:17 AM

Enjoy your stay there!

sf7307 Oct 14th, 2010 07:56 AM

I'll be there what looks like a few weeks after you -- I also found out about it on here (from dgunbug, in fact ---- thanks!!)

rhkkmk Oct 14th, 2010 10:43 AM

have fun, even on a tour... haha

Karen246 Dec 23rd, 2010 08:54 PM

I can second the chain of Hotel Elegance in Hanoi. I have travelled extensively around the world, both work and pleasure and HE2 is one of the best as far as service which was impeccable. Many of the five star hotels should send their staff here to train as they could certainly learn a few things.

They pay particular detail to the small things, cars to the airport, onward travel plans, providng umbrellas at the door when it looks like rain, walking you to your restaurant reservation when you are unable to find it etc. The list goes on and on...

The accom is nice, basic and extremely clean but the service is wonderful.

dgunbug Dec 24th, 2010 05:38 PM

Karen - I'm so pleased that you also enjoyed your stay at the Elegance chain. Can't wait to hear what the rest of you think of this wonderful hotel and exceptional staff.

Clark55 Dec 25th, 2010 11:19 PM

We were also booked at the Diamond last October but when I asked for a prebooked car to the airport they informed me that they had overbooked and there were no more rooms and all this at 12am when we had to leave for the airport at 3pm. It was because of the 100 year Hanoi anniversary but it wasn't very professional on their part.


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