Anyone else starnded by BKK closure with a travel insurance claim?
Jan 17th, 2009, 12:01 PM
#1
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Anyone else starnded by BKK closure with a travel insurance claim?
I am looking for anyone who may have been caught up in the travel mess in Thailand in December 2008 who was stranded there as I was. I filed a claim with my insurance, AIG Travelguard for trip interruption/delay/cancellation. They have denied my claim after telling me on the phone that the expenses incurred would be covered. I wasn't even in Bangkok-I was in Phuket, trying to get to Cambodia.
Has anyone else had shoddy treatment from this company? And they just received billions of dollars of bailout money from US taxpayers, which I am one of.
Has anyone else had shoddy treatment from this company? And they just received billions of dollars of bailout money from US taxpayers, which I am one of.
Jan 17th, 2009, 01:24 PM
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I've used the company for years and had to file a claim once, in 2005. The first time I filed it, they denied it, but then I had it reworded and I resubmitted it and then it was approved. Happy Travels!
Jan 18th, 2009, 12:14 AM
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I think there are some posts on the tripadvisor board about this - you might want to do a search on the thailand forum. Not sure if it is the same ins co but definitely posters talking about claims
BB
BB
Jan 18th, 2009, 12:34 PM
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The reason they gave was civil unrest. I also claimed terrorism and provided news articles about bombings and shootings, but they said that neither the US or Thailand labeled it terrorism so Travelguard won't accept terrorism either which is covered. I told them the civil unrest was in Bangkok, we were in Phuket, and they said civil unrest anywhere in the whole country counts. If that's the case, there is no where you can go where there isn't some civil unrest going on. Look at Europe now-Greece, Latvia, Lithuania, etc.
Feb 10th, 2009, 12:32 PM
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followup:
After Travelguard denied my claim I filed a complaint with the Missouri State Insurance Commission against them. About 2 weeks later I get a call from Travelguard telling me they have reversed their decision and will pay on my claim. I asked why they changed their minds and was told it is a "business decision" after receiving the Missouri complaint. I don't have the check yet but the web site shows it has been issued.
Success-you have to know how to properly stand up for our rights.
After Travelguard denied my claim I filed a complaint with the Missouri State Insurance Commission against them. About 2 weeks later I get a call from Travelguard telling me they have reversed their decision and will pay on my claim. I asked why they changed their minds and was told it is a "business decision" after receiving the Missouri complaint. I don't have the check yet but the web site shows it has been issued.
Success-you have to know how to properly stand up for our rights.
Feb 10th, 2009, 12:59 PM
#9
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That's how many insurance companies increase their revenues--Rejecting a claim they would normally pay with the hopes that you are too confused to pursue it. I think these people should be hanged.
Feb 12th, 2009, 09:22 AM
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These insurance companies count on normally passive American sheeple to just accept whatever they say without putting up a fight. The vast majority of people would go along, but not me.
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