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Air Asia Airlines Warning

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Air Asia Airlines warning. What to consider before flying with Air Asia –that your checked in luggage does not exceed a value of $180 USD and you do not mind losing or using the items on your trip and that your essential items do not exceed the 15-lb and fit in a carry-on bag. We still after 7 months, many e-mails and a trip to SE Asia (was suppose to be able to pick up a check at the Bali airport but the check was not there) have not received reimbursement. Hopefully they did not carry their lack of regard for luggage to other areas of their operations. Their terms and conditions can be found at http://www.airasia.com/skylights/html/EN/fullterms.htm While Air Asia has great rates flying within SE Asia, think before checking in your luggage unless you do not mind ever seeing it again or being reimbursed for it. I, along with many others I found on the internet, have been shocked to learn of their compensation policy and lack of concern for your luggage that Air Asia Airlines has in effect. My son’s luggage did not arrive at his destination of Bangkok, Thailand from Kuala Lumpur, Malaysia. It is not desirable to spend hours trying to get a hold of Air Asia to report your luggage missing, let alone taking the time to try to find replacements. This was a 7-week vacation, which included many SE Asia and Australia destinations that required both hot weather clothing and winter clothing suitable for temperatures around freezing. My son was too trusting and do not fully understand the high risk of theft, especially in Malaysia and had his digital camera with 120 pictures from Singapore and Sumatra, Jakarta and Bali, a MP3 player along with popular brand clothing purchased in the USA were in his luggage, while trying to juggle the weight restrictions. The luggage was lost on July 31 (7 months ago) and many e-mails and we still have not received even our small reimbursement (approx $180 + $50 for inconvenience) which does not even cover the price of our luggage ($200) let alone the contents ($800) or the inconvenience of trying to replace your possessions while on a vacation in a foreign country (chargers for cameras, cell phones, prescription medication for malaria $170, new clothing purchased for your trip, etc). . Keep in mind Air Asia airlines has a limit of one bag weighing 7 kg (15.4 lbs) as your carryon bag (and size requirement) and one bag weighing 15 kg or 33 lbs as your check in bag which are strongly enforced. You will be charged for excess luggage ($108 for 30lbs). In comparison United Airlines limits you to 100 lbs in 2 checked in bags and does not weigh your carry-on bag and reimbursement is up to $2,800. What airline do you think would be more interested in recovering your luggage? I would definitely think of checking into Traveler Insurance when considering Air Asia Airlines. Hopefully this will help someone.

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