Worst experience with myair.com
 

I had the worst experience this summer with MyAir.com. In May I booked 4 round trip tickets from Bucharest to Venice attracted by myair.com's "low prices" - E20-E50 one way. It turned out that they added "airport fees" that brought the price to normal levels, so in all I paid about $1,000. With the tickets in hand, I proceeded and made hotel reservations in Venice for 3 nights. In June, about three weeks before my travel, I get an e-mail from the company apologizing for having to change the time of my inbound flight from 12 noon to 8 pm. Since this would have wasted a precious day in Venice, I found alternative transportation with Alitalia (which incidentally was only $50 more expensive for the 4 of us) and asked myair for a refund via email. They were slow to respond, then offered to put me on a different flight on a different day, and finally to refund half of the price (the leg that was changed). I insisted for a full refund, even faxed and sent a letter to their headquarters as advised in their e-mail, but have not heard since.

It's a risk when you book with low-cost airlines. They price the legs by each way, and since on one way they didn't change the flight, they really don't have to give you a refund.

I'm afraid you won't get the other half back.

I did not get back anything :-(. So, buyer beware!

puiuvlad,

Did they EVER get back to you? Same thing has happened to me recently with Myair. They said they would refund the leg that was changed. Do I have reason to believe them?

PS-If you didn't get a refund, did you get a credit?

I am not interested in a credit. I no longer trust them to honor their schedules and my time is very tight. What guarantees that the replacement flight will not be changed again?

What's also funny is that when I send them an e-mail they reply within months (e.g., sent e-mail on Aug 8, got reply on Oct 1), but they always end their e-mail with "We look forward to hearing from you within the next 72 hours."

We're not interested in credit either. But you can change the name of the passenger on the ticket, I believe, without additional cost. (who do I know that's going to europe in 6 months?!)
They changed our outbound flight Paris-Genoa from 4 p.m. to 11:40 a.m. We are 4 arriving from Canada at 11:10 a.m. Their check-in counter closes when we arrive. Wrote saying we can't accept the different schedule. They mentioned a refund. I should've left well enough alone. Later, I sent an email changing from Genoa to Bologna (and then taking the train to Genoa to catch our cruise), then thought 'not a good idea' they could change that, too!' and a couple of hours after I sent an email to disregard the previous. My thought was they'll receive the second email before they could possibly book us for Bologna and that they'd leave everything as is. I got a reply pretty quickly...hmm...saying it's too late, it's booked and that I can kiss any dream of a refund goodbye. I could've kicked myself.
IMO myair could be good for someone hanging out awhile in europe thinking 'hey, maybe we could get a cheap flight to xyz. We basically have no plans...' Also good for people who live on the continent. But for those on a schedule this is a unreliable choice.
BTW- To date, I haven't heard of anyone that got a refund. I'm still searching.