Where do send a question to UA regarding a fee
I was charged the $25 reservation fee for ticketing with a UA agent on the phone. This was done thru the phone because UA had issued me vouchers and they could not be used with internet ticketing--they had to be redeemed via the phone. I was told when I got the vouchers and when I called to cash them in that the fee would not be charged. However, my credit card did get charged the $25. I emailed UA thru their online customer service and was told they will not refund the fee. Any suggestions where I should send my appeal? Thanks
|
Call and ask to speak with accounting, which handles refunds. Have your record locator and/or ticket number handy when you call. Get the name of the person with whom you speak and ask whether they will handle it by issuing a credit to the original form of payment (most likely) or sending you a check and when you can expect it to be processed.
|
Thank you, I will give that a try.
|
Something similar happened to me with UA once. I disputed the fee and they sent me a voucher for the amount I'd been charged. I couldn't use the voucher because it was only good for my next flight booked from the US, and I don't live in the US. I gave up, as the effort involved in sorting it out far exceeded what it was worth.
Please post back if you get this resolved. |
Melnq8, was this recently? And by the logic of UA if they refund the $25 fee by giving u a new voucher, u will still have to use a tix agent to use the new voucher and be charged $25 again. I have gotten their vouchers many times b4 and had to use a ticketing agent and never been charged the $25 fee. Last time was maybe 3-4 months ago.
|
That's why I suggest you speak with accounting and ask that the refund be made to your original form of payment (credit card.) They may try to talk you into accepting a voucher, but tell them you want a cc credit issued, and if they will not agree tell them you will dispute the charge with the cc company - then do so.
|
Yes, that is what I plan do to. already sent a letter to cr card company disputing the charge.
|
yestravel -
It was about a year ago. I agree, you'll probably have more luck disputing it with your credit card than with United. I should have done that. In fact, my CC company refunds disputes under a certain amount without even investigating them, as it's cheaper than jumping through hoops with the retailer/business. |
Update-Success! I called UA Refunds accounting this am and within 5 minutes was told the $25 ticketing fee will be credited to my credit card. It took me longer to find a number and get thru their phone tree than the actual conversation. Thanks to Seamus for that suggestion.
|
Glad it worked out.
|
All times are GMT -8. The time now is 01:23 AM. |