Kathie

I'm glad you have tickets home. I expect it will take a week or more to clear the backlog - and that is if the airports on the East Coast can open in the next couple of days. Sandy is worse than Irene.

Seamus

Since you are in the EU their rules prevail and UA must provide you with accommodation and meal allowance during the delay; it is termed "duty to care" I believe. They will no doubt try to say they are not responsible because it is weather related, but that is not true. I learned this when stranded by he Icelandic volcano ash cloud.

jacketwatch

It will be a while but when I know more I'll post it here. Thanks again for the help. It was pretty hard being there with no communication from UA but of course the real issues are with those so affected directly by this terrible storm.

jacketwatch

Well I have sme news. UA will refund about half our fare or basically the return we did not use. That is in the works and the extra money for upgrading to Econ plus has already been returned.

HRHDHD

Seamus, do you have a link to the information about "duty to care"? I had two nights' hotel and meals due to my flights being canceled (leaving from Rome). Thanks.

HRHDHD

Whoops, never mind. Googled it and found lots of helpful info. Thanks!

Kathie

jacketwatch, it sounds like you came out ok.

jacketwatch

Sure did. Thanks Kathie.

mrwunrfl

You did get a good price on that return ticket. The net cost of your return will be about the same as what you originally paid. Will you get any benefit from your travel insurance?

mrwunrfl

for other expenses, I mean, like an extra night in a hotel.

jacketwatch

We'll see. I spoke with them and have claim forms coming. Thanks again for your help and I'll keep you posted.

jacketwatch

Well UA has returned the full original fare, not a partial one as they first said they would. I don't know why but sure am not complaining.

jacketwatch

Update. The insurance declined the extra night in the hotel BUT covered the entire expense for the additional airfare. Good news!