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Trip Report Warning if flying Etihad Airways

I travelled with my son by Etihad Airways from London to Cochin and when I pre - booked the flight for the 15th July 2015, the itinerary was London Heathrow 21:10 - 07:05 Abu Dhabi arrival and departure at 10:40 am to Kochi. This would have given us ample time for transfers and I would not have had to write in this forum. When I received my ticket, the itinerary has changed and it was 20:35 dep and 06:50 arrival at Abu Dhabi with a 08:05 take off to Kochi. The flight had around 7 to 8 different connecting flights at Abu Dhabi and I gather the reason for the change. The flight was delayed and did not land until 07:15 plus the taxiing etc. It was a very long walk to Jet Airways, their partner, to catch my connecting flight which closes the gate at 07:45.
At Kochi airport we all (UK Passengers) waited patiently for our baggage to arrive and Etihad did not bother to put our baggage on Jet airways and would have been a mammoth task for them since the distance of the 2 airlines were very far and they hardly had enough time to unload and load for all the connecting flights. I further learnt that my relative who travelled 2 days previously with Etihad had the same issue. Like all the other UK passengers, I complained to the Air India desk since there was no Jet airways staff around and that seems to be the procedure. I filled up the necessary forms and was promised my bags the following day. Meanwhile, I was attending 2 weddings and all the attires, presents etc were in our bags. On the way, we did some emergency shopping since we did not have a change of clothes. Next day around 1 pm I had a call stating that the bag was on its way and at 5pm was told that I will not be receiving my bags until the next day which is now the 18th and my bag had not cleared customs. I requested the gentleman who rand me to keep me updated which he did not!!! I decided to travel to Kochi airport to find out what was happening and once again there were no Etihad or Jet airways staff to be seen. The Air India staff was very helpful and they, including Indian customs said that this was a daily ritual with Etihad and that it has been happening for a while. Even they are fed up with the airways and sympathise with the numerous passengers. I had to buy all the necessary gifts and attires for the weddings out of my own pocket although they were in my suitcases and not available for the ceremony.
Our bags arrived on the 18th evening and the driver insisted that they take the only document we had to prove that our bags had been delayed for 2 days. I have been travelling for over 35 years and this is my first experience and the first time I flew Etihad. I shall be filing a claims form and do not hold ant hope for recompense. However, I shall be posting on every forum my experience with Etihad and Jet airways to ensure no other passengers suffer the anxiety and stress that we had and hope all the other passengers who have had similar experiences do the same.
No response from Etihad to date!!!!

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