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the downside of early purchase of air tickets

the downside of early purchase of air tickets

Apr 1st, 2011, 12:27 PM
  #1  
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the downside of early purchase of air tickets

My best friend and I are traveling to SFO. We are departing from different cities. After extensive review of schedules, I booked us on AA. We were to meet in DFW and fly together to SFO. AA has changed the schedules dramatically. At no time are we now on the same plane. I arrive four hours after her (so late as to make it impossible for us to get to our planned first night's lodging in Carmel so we will instead be staying at the airport). I leave seven hours ahead of her on the return.
AA has told me they are sorry that I have had to deal with this "inconvenience" but offered nothing else to me. I realize I can cancel and get a refund, but ticket prices are now extremely high. Should I just make the best of this unpleasant situation or is there an option I should consider?
cmcfong is offline  
Apr 1st, 2011, 02:15 PM
  #2  
 
Join Date: Oct 2004
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they won't offer to get you there earlier?
mztery is offline  
Apr 1st, 2011, 02:43 PM
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Do they have other options? I have found that I don't have to accept what is offered when there is a schedule change of any significance. I have worked with the airlines to find something that is more convenient
yestravel is offline  
Apr 2nd, 2011, 05:01 AM
  #4  
 
Join Date: Jun 2008
Posts: 12,269
insuremytrip.com always wise would have covered this.

I would speak to a supervior or AA.com FF travel apecialist

they have always accomodated me so as to not lose business.

Hotels in Dallas are cheap sometimes I come in the night B4

pick up one cheaply bidding priceline.com from $40 to hook

up with a travel bud in fact 1 time even was put up by

the airline when our schedule was changed by them.

So the squeaky wheel with a supervisor usually gets the grease

for me.
qwovadis is offline  
Apr 2nd, 2011, 06:25 AM
  #5  
 
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I have nothing to offer, except to ask how long your layover is in DFW? There's a little girl and her mommy who would happily meet you for coffee or a meal if you had time to kill.
txgirlinbda is offline  
Apr 2nd, 2011, 07:01 AM
  #6  
 
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I think there is some point where they admit that the revised schedule is a dramatic change and will refund your money without the change fee. But then you are faced with buying a new ticket at probably higher fares.

My experience is that airlines do a good job of keeping people together when you buy tickets for two. But they don't seem to have a way to coordinate flights when you buy the tickets independently. Perhaps another call would produce a better result; some agents are more capable and industrious than others.

When I am going somewhere with someone who will be flying from a different place, I never try to meet up at an intermediate place; that is asking for trouble and all you get is an opportunity to share a few hours of discomfort on a plane. The best place to meet is the destination airport, or possibly even at your lodgings.
clevelandbrown is offline  
Apr 2nd, 2011, 09:19 AM
  #7  
 
Join Date: May 2003
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I agree with clevelandbrown: It would be nice if you could fly together, but the important part is really that you're at your destination together.
Jeff_Costa_Rica is offline  
Apr 2nd, 2011, 10:18 AM
  #8  
 
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I agree with qwovadis re talking to a supervisor. First u should look at schedules yourselves and figure out if there is anything that would work better for you. Then call AA and keep asking for the supervisor. U can even call more than once if you don't get what you want on your first try. Keep pushing and u may be surprised with how they will accommodate you.
yestravel is offline  
Apr 2nd, 2011, 02:52 PM
  #9  
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Thanks for the responses. I did speak with a supervisor and wrote to Customer Service (they don't accept phone calls). I was told my options were an overnight flight (didn't give us any better coordination) or a refund. The response I got was they were sorry we were "inconvenienced".

I suspect the real problem is I booked with a carrier which has only limited service to either my market or my friend's. We would have probably had better flexibility with USAIR or Delta which have many daily flights.

Jeff, of course you and clevelandbrown are right. We will still be in SF together and it will be a great trip.

txgirlinbda, I would love to see you and the adorable Miss Lizzie but it isn't a significant layover. Raiincheck, please!!
cmcfong is offline  
Apr 2nd, 2011, 07:22 PM
  #10  
 
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Any time our paths are close enough to cross, you've got a deal!!!
txgirlinbda is offline  
Apr 11th, 2011, 02:35 PM
  #11  
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Thanks, txgirlinbda!

The trip was great, but AA won't be my carrier of choice. Every flight oversold, hot planes, not even a nibble of a snack, no pilot comments or route map showing where we were (beautiful clear day and some sights were pretty easy to pick out) add that to the annoyance of the booking changes and it isn't going to be my carrier of choice.
cmcfong is offline  
Apr 11th, 2011, 03:10 PM
  #12  
 
Join Date: May 2003
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I'm glad you had a good trip, cmcfong.

"no pilot comments or route map showing where we were (beautiful clear day and some sights were pretty easy to pick out)"

I don't know how it divides up, but there are passengers who don't want the captain to be a tour guide. With AA, it's pretty limited and predictable when you hear from the captain: 1) When you reach cruising altitide, you get an anouncement from the captain welcoming you and announcing that the seatbelt sign will be turned off but reminding you to keep your seatbelt fastened wihle you're seated for your safety; and 2) When the plane starts its descent, the captain thanks you for flying with AA. That's it, unless there are flight issues of which the captain needs to inform passengers.
Jeff_Costa_Rica is offline  

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