Thank You, American Airlines
 

Fri. 3/11/05 I bought a "Last Minute Deal" from Travelocity. When I got to the airport to check-in I was informed my tickets had been cancelled.

The ticket representative suggested I call Travelocity. As I called, she also called Travelocity. As it turned out the ticket representative solved the problem and issued me another ticket before Travelocity responded.

Why is this important. I missed my original flight (11:30p.m.) and only one other flight was available (11:50p.m.) or, wait until the next morning...which was too late for me to make my appointment.

This ticket representative got me on the 11:50pm flight. American Airlines and this representative went out of their way to fix a problem that was not even their responsibility. For their appprciated effort I want to pass along what a good job American Airlines did for me...THANK YOU.

Travelocity mistakenly cancelled my ticketing. The only real results I received from them was an apology, no action.

Mistakes happen. This one, I feel was an honest one, and I am not angry. I just want to let other travellers know of the great job this representative and American Airlines did for me.

Be sure to send AA an email or real letter providing details and your compliments. The employees responsible will get recognition from AA for their good deeds.

Since AA eliminated the "SomeOne Special" (SOS) program, I email AA after a particularly good experience.

I really appreciate your positive attitude. So many people complain but not that many provide compliments.

Did you not call and confirm your flights with AA?

Travelocity is owned by Sabre, which was spun out from AMR, parent of AA, a few years ago. They should still be working pretty closely.

1. Yes, I did email AA and express my appreciation. Explaining in a bit more detail. Yes, I do hope that the agent gets identified by AA....she deserves to know that her help was greatly appreciated.

2. No, I did not call AA and confirm.
I tried to check-in on-line. My itinerary was correct, and even let me choose seats. But said I needed to see agent at the airport. Didn't think much about that since that has happened to me before, and it was a "last minute deal"..and it was last minute. I booked at 6pm for a 11:30pm flight.

3. Perhaps the relationship between AA and Travelocity explains how the agent was able to resolve the issue before Travelocity. However, my appreciation is great toward the agent that "went the extra mile" to get me to my destination...ON TIME.

I'm glad it all worked for you. Last Christmas a friend of mine had problems w/Travelocity as well. She booked a ticket w/United via Travelocity, but Travelocity never paid United for the ticket. It was not a last-minute deal, it was booked well in advance, so there's no reason Travelocity shouldn't have paid by her travel date. Anyway United would not honor the ticket since they had not been paid by Travelocity. Thankfully she had an award ticket on SW Air and was able to catch a flight with them. Travelocity refunded what she paid for the ticket, but did nothing else.

sure as hell wouldnt have happened with southwest...the ticket agent probably would have got in a fight with you and called security!