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Suggestions for non-English-speaking travellers at London Heathrow Airport

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My mother and I plan to visit London together, however, I will be travelling from the Middle East while she will be travelling alone from Toronto.

The problem is...she does not speak English very well, and I know the London Heathrow Airport is one of the busiest and biggest airports in the world. I have not been to the airport before, so I really have no idea what it is like, and the layout of everything from de-planing to passport control to baggage pick-up to the arrivals hall.

Does anyone have any suggestions with regards to providing her with some assistance in terms of getting around the airport after de-planing? I was thinking of giving her some flashcards with both English and Chinese written on it. (The plan is for me to book her flight so she arrives several hours after me, or even the next morning, so I have time to figure out which arrival hall I should expect to meet up with her.

Does anyone have detailed information, perhaps a step-by-step guide, for when one flies from YYZ to LHR once the plane has landed?

Is there one particular terminal (out of the 5) that passengers from YYZ normally arrive at? Is there only one arrival hall / gate per terminal? Is the route that she has to walk through fairly straightforward?

Thank you in advance!

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