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Soooo...am I being witchy to want more? (Airplane story!)

Soooo...am I being witchy to want more? (Airplane story!)

Jul 17th, 2018, 01:36 PM
  #21  
 
Join Date: Jul 2006
Posts: 13,197
Also post to the airlines on Twittwr. I received a solution to a problem at a chain hotel almost instantly with one tweet!
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Jul 17th, 2018, 01:37 PM
  #22  
 
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I was pleasantly surpised with Delta last month to Alaska and returning from Vancouver. Of the legacy airlines, I will pay a little extra to avoid AA, they are at the bottom of my list between United AA and Delta. I think I'd even fly Spirit Air before AA. And I'd take JetBlue or Alaska over any of them domestically. And Southwest has better luggage and cancel policies.

Last edited by mlgb; Jul 17th, 2018 at 01:40 PM.
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Jul 17th, 2018, 01:39 PM
  #23  
 
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Originally Posted by mlgb View Post
I was pleasantly surpised with Delta last month to Alaska and returning from Vancouver. I will pay a little extra to avoid AA actually, they are at the bottom of my list. I think I'd even fly Spirit Air before AA.
why do you hate AA so much? I am assuming you've had several bad experiences?
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Jul 17th, 2018, 01:41 PM
  #24  
 
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Old planes, uncomfortable seats, add on fees, no more domestic meals so that's no benefit.....what's left? I don't hate them "so much" I just have not had a good experience in the last 20 years..have you? Some of the planes they fly internationally to Central/South America are a joke!

Oh yeah, I forgot another reason..MIA as a hub! I'd rather go via FLL on Spirit, or JetBlue, or via El Salvador on Avianca.

There was also the time I had an AA flight that connected me to LAN in SF, which they cancelled without any notification although that could easily have been LAN's fault. I do think the AA reservations agents are pretty good as was the gate agent when my rebooked connecting flight returned to the gate due to a ground delay of 90 minutes. She wrote me onto the LAN nonstop to Lima without blinking. Fortunately I was carryon only. None of that makes up for the inflight experience.

Last edited by mlgb; Jul 17th, 2018 at 01:48 PM.
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Jul 17th, 2018, 01:45 PM
  #25  
 
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I just had similar happen to me 3.5 hour delay EasyJet, they said it weather but so many flights were delayed to all sorts of different destinations it sounded a bit like a story. My son, who I was meeting, he was flying from Amsterdam had his flight canceled completely. He did book another flight today and arrived nearly 24 hours later making our three day mini break effectively now two. He doesnít even know the reason, non was given. As for finding help and speaking with staff member thatís a joke there is no one to ask!! You are on your own completely. He had to go home overnight which involved a return train journey. Iíll investigate when weíre home as to if there is anything I can get. Itís spoilt our mini break.

This was all in eu and Uk.
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Jul 17th, 2018, 01:46 PM
  #26  
 
Join Date: Jul 2012
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Read my Trip from Hell on American and Delta over in the Air Travel forum! Three days getting from PDX to GUA! Three days! No hotel compensation, no meal vouchers....just happy as all get out to just get home!
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Jul 17th, 2018, 01:48 PM
  #27  
 
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Originally Posted by mlgb View Post
Old planes, uncomfortable seats, add on fees, no more domestic meals so that's no benefit.....what's left? I don't hate them "so much" I just have not had a good experience in the last 20 years..have you? Some of the planes they fly internationally to Central/South America are a joke!

Oh yeah, I forgot another reason..MIA as a hub! I'd rather go via FLL on Spirit, or JetBlue, or via El Salvador on Avianca.
Like I said, I haven't really noticed a discernable difference, although I do have a slight preference for Delta over AA. I am not fond of the new "basic economy" options but I think all the majors have them now. If I was going on a really long haul flight, I would also consider the type of aircraft being used in deciding which airline to go with. But for shorter flights within the US, I don't really care.
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Jul 17th, 2018, 01:51 PM
  #28  
 
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Jetblue has more comfortable seats, good snacks, and a free carryon. If I'm flying in the US it's usually at least a 5 hour flight, otherwise I'm driving.
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Jul 17th, 2018, 01:54 PM
  #29  
 
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Originally Posted by mlgb View Post
Jetblue has more comfortable seats, good snacks, and a free carryon. If I'm flying in the US it's usually at least a 5 hour flight, otherwise I'm driving.
We have Jetblue here but the connections are never great from here usually pricier. I have AA and Delta credit cards so I do get some perks as far as earlier boarding and a free checked bag. Anytime I go to Las Vegas, I opt for Southwest because they have a non-stop from Buffalo, which no other carrier has.
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Jul 17th, 2018, 02:07 PM
  #30  
 
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Long Beach is a Jetblue hub, so I'm usually willing to pay more for that, as well.
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Jul 17th, 2018, 02:55 PM
  #31  
 
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I started flying American out of GUA when United dropped the route. And now I get AA ff miles with a bank account so get pretty good flights with miles. This was the worst experience ever! I understand that weather related events are beyond anybody's control, but they sure could have done more to help the hundreds of stranded customers! Even Delta who kept telling us "no problem, since your delay is NOT weather related we will give you a hotel room" right up to the moment we stepped off the airplane in MIA! Then it was "we don't have rooms", "we don't give rooms".
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Jul 17th, 2018, 03:09 PM
  #32  
 
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The Denny's jokes are amusing me! I also ordered a Coke and they said no I wasn't allowed to have that. They made me pay for it, and it was five bucks!
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Jul 17th, 2018, 07:42 PM
  #33  
 
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I think they should have done better than $200. It can't hurt to strongly make your case and ask for more . Nothing ventured, nothing gained.

I once had a very similar incident with Northwest Airlines leaving L.A. for Japan. We were actually taxiing on the runway when they turned around and announced there was a technical problem. After sitting on the plane for several hours, we deplaned. They put us up in a hotel, but no food voucher - and no luggage. We sat at LAX for most of the next day and arrived in Tokyo a day late. It cost me a day in Japan as well.

I got nothing from Northwest.
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Jul 17th, 2018, 09:51 PM
  #34  
 
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Volcanogirl - we ate at that DenŮy's in May of 2005. ( probably stayed at that same hotel - just across the street?) I am somewhat surprised that Denny's is still there��
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Jul 19th, 2018, 06:25 PM
  #35  
 
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Demand more compensation! Write to travel problem solver columnist Chrisropher Elliott at elliott.org. Good luck.
We waited at a gate from 9am to 8pm before our AA flight was cancelled and didn’t get another flight out for five days, at 100% our own expenses. Original reason was weather though other planes took and off and landed. Then they had no seats available for five days!
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Sep 4th, 2018, 04:31 PM
  #36  
Amy
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Update!

I tried BA (since it was sold as a BA flight) and (after 2+ weeks) they sent me back to American. I contacted American's email address that is specifically for EU compensation, but was told (again, after 2+weeks) that since the flight originated in the US they weren't legally obligated to do anything.

My return email expressed my understanding of this but asked if there was any further incentive they could offer for me to fly American again; quick answer back this time, all squiffy that they were sorry I wasn't completely happy but that basically they didn't have to do anything. Yay for you, American Airlines.
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Sep 4th, 2018, 05:33 PM
  #37  
 
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Not surprised. But I like that word squiffy.
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Sep 5th, 2018, 03:54 AM
  #38  
 
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I had a bad experience with American then British Airways on one trip. When I complained I got no response so this to me isn't surprising. I should be lucky I made it to my destination on both flights and cut my loss. It's fine as I most certainly will never fly them again if I can help it. When something goes wrong when traveling, I do not need them to send me (smiley face emojis).
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Sep 5th, 2018, 05:09 AM
  #39  
 
Join Date: May 2007
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I won't fly AA anymore. I called to complain about a horrible flight situation (this was probably 10+ years ago) and they said they couldn't do anything. I said that wasn't necessary as I didn't plan to fly AA again. Then suddenly they offered me a ticket for $200 which I told them don't bother. They sent it anyway and I never cashed it.
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Sep 5th, 2018, 09:29 AM
  #40  
 
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I usually burn my AA miles on One World Partners.

Unfortunately I am using some for a one way trip back from Lisbon next month... I will be sure to have a cushion for trip delay!
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