Ridiculous Continental policy!!!

Apr 10th, 2009, 10:32 AM
Join Date: Nov 2005
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yes, the airline could have, but, what I am saying is they are within their rights not too.
Momliz is offline  
Apr 10th, 2009, 10:57 AM
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To the OP.

SO you are posting this all over the interent? Why? Becasue you want LOTS of people to point out that YOU failed to read the terms and conditions of the ticket.

What part of "non-refundable" did you have trouble with?

And then, after telling CO you don't fly them often, you are surprised that they don't care if they lose your business?
CarolA is offline  
Apr 10th, 2009, 11:06 AM
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Seems like the airline providing a voucher, for a fee, for future travel would be good business. The passenger pays $50 for $86 worth of "Continental currency". The airline collected more money immediately and can expect the customer to come back. Can't get a ticket for $86 so they will collect more money at some point from that passenger for a new ticket. Or maybe the voucher expires.

The customer actually might make a trip they would not have made without the voucher.
mrwunrfl is online now  
Apr 10th, 2009, 11:25 AM
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Momliz - I dont' disagree with you. I was just using your term "could have" to make another point.

mrwunrfl - It clearly depends on situation. For some people, paying $50 for a $86 voucher makes no sense. But for my parents, they buy 4-5 CO tickets each, every year, so it's not an issue.
rkkwan is offline  
Apr 10th, 2009, 04:23 PM
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yes but in this case the custome told CO she doesn't plan to fly again.... So the "voucher' isn't good enough.

Seriously that's about the WORST thing you can say when dealin with an airline. You just took all your "power" away

Realisticlly when you book NON REFUNDABLE, the airline's terms are "you have a ticket" Most of them don't have to do ANYTHING for you, much less "price match" and give your refunds.
CarolA is offline  
Apr 11th, 2009, 05:20 PM
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When you buy your ticket, you can get a fully refundable ticket and not have to worry about change fees or vouchers. But you will pay a lot more for that ticket. In fact, I suspect that many of us would have to seriously curtail our travels if we had to buy fully refundable tickets.

Your alternative is to pay much less for a non-refundable ticket, knowing that if you have to change the ticket, you will pay a change fee (which is far less than the price difference between a refundable and a non-refundable ticket) and that if you cancel, you will get a voucher, not a refund.

Why would an airline sell such tickets? Because they get your money, and a chance at more if you have to make a change, and even if you cancel, you get only a partial refund in the form of a voucher, which you can only use on that airline, and for only a limited period, and they know that some vouchers, for whatever reason, are never redeemed. So they get less money for the seat, but they are certain of payment, where with a refundable ticket, they are not sure of payment until and if the buyer makes the trip. So they get a little less money, but they are certain of getting it, which has some value. Further, I'm sure they staff lower, knowing that fewer people will be calling asking to make changes, so they save something there.

Now why would some airlines offer a voucher if prices come down and you request one. It's a selling point. They hope more people will choose them because of that policy.

It is similar to a retail store offering a no-question return policy. They hope that you will choose their store because of that policy, and they think the increased sales will more than offset the costs of the policy.

But my question would be, if one store had a no-returns policy, but lower prices, would we shop at that store, or at one that had higher prices, but offered the no-questions return policy?

With respect to airlines, I hear few people saying that they prefer airline X because it offers vouchers when prices go down. Most of us seem to base our decisions on other factors.
clevelandbrown is offline  
Apr 16th, 2009, 04:16 AM
Join Date: Jul 2005
Posts: 1,147
more ticket flexibility = higher fare

I was not aware that some companies lower their already sold ticket fares on passenger's request when competitors offer new lower rates but I can understand why it is not like that !

Usually airlines lower their rates when the flight comes close to the departure date and there are still a lot of unsold seats. What would happen if all passengers already booked on that flight claimed the price difference from what already paid and the new offer ? It would be a great loss for the company. I agree with above posters. When you accept and purchase a ticket you have agreed with that amount, no matter if the price then goes up or down. What would you think if the price would go up and the airline call you asking for more money than what you have already paid ? You would laugh !!
Fabio is offline  
Apr 16th, 2009, 05:11 PM
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What? Airlines lowering fares to match competitors is just normal competition.

Why would you agree that if you purchase a ticket you have a binding deal? The OP has a point about demanding a refund (or at least a voucher) if the price drops. Some airlines do, but not all.

What airlines lower their rates close to departure time? There are some last-minute deals but those are pretty much limited to weekend travel (and the last minute travel price is still not going to be lower than what you might get with an advance purchase).

I would love to see examples of airlines dropping their fares close to departure.
mrwunrfl is online now  
Apr 16th, 2009, 08:34 PM
Join Date: May 2003
Posts: 3,864
Yes. It's a binding agreement. The term is "contract of carriage" and the passenger enters into one when buying a ticket from an airline. It does spell out passenger rights, but it is usually weighted in favor of the airline. One of the key points is that discounted tickets are non-refundable and that any reticketing/rebooking entails a change fee. Know the terms when you buy a plane ticket to avoid any surprises later.
Jeff_Costa_Rica is offline  
Apr 18th, 2009, 08:40 PM
Join Date: Jan 2003
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I cannot imagine getting so stressed or wasting so much time over $80. I've had so many good experiences with Continental. Last year, our flights were changed (after I booked price versus times/convenience) and I was able to get the new flights changed to the flights preferred originally, but would have cost more than $100 additional each. And, coming home, our connecting flight from Las Vegas in Newark was cancelled on a Saturday night due to weather. We did not find out until we were on our way home in a rental car (covered by travel insurance) that we had not been rescheduled until Tuesday (!). When I phoned Continental to advise we wouldn't need the seats, to my surprise, I was advised, without asking, that a credit would appear in one or two billing statements, but amount could not be stated due to taxes, etc. Imagine my surprise when about 3/4 of the fare was refunded!
djkbooks is offline  
May 1st, 2009, 12:01 PM
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Posts: 15,252
So United has changed their policy and will subtract an "administrative service charge" of $150 from the difference in a fare drop. Too bad.
mrwunrfl is online now  
May 1st, 2009, 05:44 PM
Join Date: Jan 2003
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Yes, reminding me again of why I fly Southwest whenever possible!
Andrew is offline  

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