Air Travel Forums

Post New Topic

Recent Activity

  • Announcements:
  • Come explore the new Fodor’s Forum
    by ibobi Fodor's Editor | Posted on Dec 4, 17 at 08:03 PM
  • New Fodor’s forum -- coming soon!
    by ibobi Fodor's Editor | Posted on Nov 29, 17 at 08:01 PM
View all Air Travel activity »
  1. 1 SBCGLOBAL 1800:681 :7208 CONTACTSBCGLOBAL Techh care
  2. 2 Cheap Flights to Honolulu | Last Minute Flights to Honolulu
  3. 3 Cheap Flights to Philadelphia | Last Minute Flights to Philadelphia
  4. 4 RyanAir Carry-On
  5. 5 Air Berlin is Kaput
  6. 6 Trip Report Very bad experience in AMS
  7. 7 Are you planning to fly AA in December?
  8. 8 FLY DOMESTICALLY WITH NYS DRIVER'S LICENSE ONLY??
  9. 9 traveling thru Sal Salvador airport with quick layover
  10. 10 OK to Book via United's U.K. site--& What Happened to 1-Way Bookings?
  11. 11 Trip Report So lucky on Lufthansa
  12. 12 Carry on question.
  13. 13 Traveling with two passports, with different names.
  14. 14 IBERIA BAGGAGE ALLOWANCE
  15. 15 Virgin Atlantic's "Virgin Redhead"!
  16. 16 Is $746.00 a good deal to Europe Round-Trip?
  17. 17 Delta JFK connection 1H40M from Inter'l to Domestic. Do-able?
  18. 18 Layover time in Los Angeles
  19. 19 LH bid for Premium Economy
  20. 20 JFK international terminal to domestic terminal - how much time?
  21. 21 $1500 to Europe economy in May- buy now or wait?
  22. 22 Changing Airlines at EWR
  23. 23 A horror story about Justfly
  24. 24 WOW bargain not so "wow"
  25. 25 AerLingus exit row
View next 25 » Back to the top

Refund from UA. Obligation or goodwill

Jump to last reply

So what are the refund rules? We booked a R/T from ORD to FCO last month on the UA website. I should say first that from FCO we went to MAD for three days. Then our return from MAD was cancelled due to Sandy. It was to connect thru the east coast. UA rebooked us but for 5 days later which was impossible for us. So was trying to contact UA. No response to emails, endless wait times on the phone and I was blocked for trying to change our tickets on their website so we had no choice but to rebook on our own which cost about $2300.00 on LH. That's a different matter and I have a travel ins. claim for that.

However UA refunded the entire amt. of the ticket. We got all of the original price back which initially was supposed to be about half. We are pleased but also curious as to why. Were they obliged to do this for air fare refund rules or what this a generous gesture perhaps based on the extraordinary weather circumstances?

Any ideas?

Thanks! Larry

Advertisement