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recommendations (or not!) for long haul flights

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This is my first post but I was so angry I thought I should share what happened to us with you so that hopefully you don't encounter such problems/treatment.

Having just flown to Orlando here are a couple of airlines to avoid if you are travelling with a baby and/or small children. This is because they do not appear to care about you at all even when it was booked a year in advance so here goes:

Air Canada had no bassinet although one was requested and also travelling with a 5 and a 3 year old we were allocated seats in 3 separate rows meaning that my 5 year old was seated on his own for this overnight flight; flew out with United Airlines and again no bassinet available although we believed it was reserved.

Here is a part of the email received from them about this: "United Airlines offers bassinets on select international and transcontinental flights for infants weighing 22 pounds (10 kg) or less. A request for bassinet can be made when reservation is made, but please understand bassinet requests cannot be confirmed. Please visit united.com for more details."

So even if you believe you're booked one it is not confirmed thus making it difficult for you to know what will happen on the flight. I really think that if you reserve one then it should be confirmed, or you are told that sadly there are only 2 available on each flight and these are already booked. I least then you know where you stand.

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