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Rare event: Praise for TSA

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Flew out of DCA yesterday morning; realized late last evening that did not have passport which I last recall using as ID at TSA security. Googled airport lost & found, learned the office is open weekdays only until 4:30 PM, but they do provide an online report form which I submitted. A bit of further online searching produced the number for the TSA office at DCA. Agent answering my call was pleasant and knowledgeable, confirmed that they had my passport (along with freshly reloaded DC Metro Smart-card.) I was concerned that if they handed them over to airport lost & found the chances of their being misplaced would increase. TSA officer took down the info required to allow a friend of mine who lives in the area to retrieve the items. Just got off the phone with that friend who confirmed that he had retrieved the items with no fuss other than producing ID and signing a release form in a pleasant interaction with TSA staff at the airport.
There is so much complaining about TSA and its staff (including from me) that I thought it only fair to note this instance of friendly, knowledgeable, efficient service.

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