emcash

I've never flown jetBlue, but recently booked a flight. The airfare for the first let recently went doen $20 per person (there are 2 of us flying). i was under the impression that Jetblue was one of those airlines that gives you some kind of credit when the airfare goes down. Their own website says that they sell seats at the lowest fair and then when those seats are gone, they go to the second lowest fair and so on. I called the 800 number and asked a rep about this and she said they only credit you if the difference is more than $40 b/c it costs 40 to "change" a flight. Is this your understanding of how jetblue works or should I fight this some more. I know it's only $20 each, but we had to change our flight and the flight ended up costing us $140 more per person, (in addition to what we originally paid) and i'd feel better if we could save a little of that. TIA!

tenthumbs

How could it cost the airline $40 to change a flight? Sounds like a ridiculous excuse to me. I've never flown Jetblue, but Southwest is great about giving credit for any amount in case of a fare decrease (a friend just got a $6 credit). Just out of curiosity, call again and see if you get another answer.....

emcash

tenthumbs, almost all airlines charge a fee to change a flight. delta charged us 100 per ticket when we changed a flight in january.

emcash

I just called jetblue again. they will credit your account if the fare goes down, but they will charge you a $40 fee. So, essentially in order to make it worth your while, the fare needs to decrease more than 40 per ticket. I agree charging is ridiculous!

tenthumbs

I know some airlines charging fees, but Southwest does not. The last time I was in emcash's position, I called them, they walked me through on their website (I am now able to do it without their assistance) and they gave me no hassle whatsoever. Maybe I'm just ignorant about the whole process, but I don't understand why SW charges nothing (which is what I suspect the cost is to them to change an itinerary), JetBlue charges $40, and Delta and some of the other charge $100. Is it just because they can?