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    by ibobi Fodor's Editor | Posted on Dec 4, 17 at 08:03 PM
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ORBITZ/VIRGIN ATLANTIC HELL!!

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Please help! I've spent hours on the phone and trawling the net in search of an answer to my question but I'm not getting anywhere.
Basically, a couple of months ago I used the Orbitz website to book flights for myself and my mother from Dublin, Ireland to New Delhi, India. Since there are no direct flights from here (Dublin) to New Delhi Orbitz provided me with a flight operated by Virgin Atlantic Airlines flight from Dublin to London Heathrow, and a second flight from London Heathrow to Delhi. The time between the connecting flights was 2hr, and so there would have been no problem in making the connecting flight. However, when I tried to print off my ticket from the Orbitz website the London to Delhi ticket was available for printing, but the Dublin to London ticket did not exist. I contacted Orbitz who then informed me that the flight I had booked no longer existed and said that I would have to contact Virgin to find out why. I then contacted Virgin who said that the time of the Dublin to London flight had been postponed by an hour and a half, meaning that we would miss our connecting flight, so they had booked us onto a flight that morning instead, which would leave us with an 8 hour stopover in London, which was fine by us. However, they told me that they could not issue the ticket to me themselves, that only Orbitz could issue the tickets to me, as my contract was with them. When I contacted Orbitz they informed me that Virgin had changed our tickets without consulting or confirming it with them (Orbitz), and so now, although we are technically booked onto the Virgin flight (which is now fully booked), Orbitz require Virgin to take our names off these ticket (essentially, to put them back up for sale) so that Orbitz can purchase them back, though Orbitz say that there is no guarantee that they will be able to purchase the tickets in time.
What's worse is that Orbitz are now denying liability. Virgin are denying liability. Essentially I have paid 2100 dollars for 2 flights, and now, due to a technical hitch my travel plans have been destroyed and nobody is taking responsibility or offering me my money back. Can anyone help???

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