nasty passenger w/flask
Jun 19th, 2006, 02:17 PM
#41
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It is positively ridiculous that the FA could not search this woman's purse - if you saw a weapon in her purse, would the FA refuse to do a search - or alert the Captain?
Not only was this situation unpleasant (to say the least), but it was dangerous as well. We all know that drinking impairs judgement. This woman would be a tremendous hinderance in the case of an emergency.
The FA is there for the welfare & security of ALL the passengers. The drunk should have been bounced immediately!
What a nightmare...hope UA makes it right.
Not only was this situation unpleasant (to say the least), but it was dangerous as well. We all know that drinking impairs judgement. This woman would be a tremendous hinderance in the case of an emergency.
The FA is there for the welfare & security of ALL the passengers. The drunk should have been bounced immediately!
What a nightmare...hope UA makes it right.
Jul 24th, 2006, 04:06 AM
#45
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<i>How about now?</i>
I wouldn't overestimate the customer service response process at United. I filed a complaint last year over what I considered to be a fairly egregious issue (failing to provide the unaccompanied minor service that I paid for, and expected). I think it was 5-6 weeks before I received a reply, which was barely more than a form letter.
I wouldn't overestimate the customer service response process at United. I filed a complaint last year over what I considered to be a fairly egregious issue (failing to provide the unaccompanied minor service that I paid for, and expected). I think it was 5-6 weeks before I received a reply, which was barely more than a form letter.
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Kate
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