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KLM Business Class

I'm involved in a dispute with KLM, which I may say more about at a later time. Through an illegal operation on a single webpage on KLM's site we ended up flying business class to Amsterdam.
You may be interested in my comments on the business seats: There is a serious flaw in their arrangement. We weren't affected as we had centre seats with an open way out on each side. There were a set of two to each side if us. On each side, on the window side were two younger ladies. On the aisle side to our left lay an elderly lady who was stretched out the whole time. She needed a caregiver. On the other aisle side was a gentleman who spent almost all the flight stretched out sleeping. Anytime the ladies in the window seat had to get up they had to straddle their partner. Not an event one would expect to endure for a 9 hour flight. I wouldn't want a window seat in business class.
The staff were great but I don't think lifting you over a prone person would be part of their job description.

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