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Is AA the worst airline on the face of the planet?

Is AA the worst airline on the face of the planet?

Aug 26th, 2009, 03:27 PM
  #21  
yk
 
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I've always had excellent customer service with AA. And the best thing is that the call center is handled by US-based employees, so I never had any problems with communication.

I try to do most of the bookings & reservations online, but I had to call AA quite a few times in the last few months. The phone agents were always helpful and courteous.
yk is online now  
Aug 26th, 2009, 03:50 PM
  #22  
 
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Thank you, Gardyloo!

You could take the statement: "_______ is the worst airline on the face of the planet" and go down the list and fill in the blank with the name of every airline. Then ask for a show of hands. You'll find a small group of people who say "Yes" for each airline. You, the OP, happen to be in that group for AA. That's fine. All that really matters is that the statement is true for you and so you shouldn't fly them.

Such a statement is almost impossible to prove, though. It's also almost impossible to convince others not to fly AA just because you've had bad experiences.

There are aspects of airline performance that can be quantified. An airline could have a stellar on-time record and very few incidents of lost luggage, but if that same airline loses YOUR luggage or makes you miss YOUR connection because of a late departure, you aren't going to feel so charitable toward them. In the minds of individual passengers, these things become so subjective and the end result is often statements of hyperbole such as: "_______ is the worst airline on the face of the planet."

Also subjective is my view. AA's route network fits my travel patterns almost perfectly. Its FF program has allowed me many upgrades of cabin and a couple of nice trips to great places. I've found customer service to be terrific. (As Gardyloo reminds us, it has not been outsourced by AA to a call center somewhere.) Sure, there have been a couple of incidents of lost luggage in the past 20 years, one of which I thought was handled badly, but all in all, I, subjectively, find AA to be great.

I guess I won't see you on any of my flights.
Jeff_Costa_Rica is offline  
Aug 26th, 2009, 04:28 PM
  #23  
 
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I always thought it was funny for the OP to follow me around on non airline related threads and simply state that I must not know what I'm talking about just to the fact that I fly American.

The OP has some personal anti-AA agenda.

Whatever the problem(s) were, the OP should have just reported here and moved on. This thread is just a continuation of slamming a company for no other reason other than some personal vendetta.

here is an example of what he posted on a different thread which had nothing to do with airlines or AA:

As long as they don't fly American Airlines ...but then again, per your post, you might want those folks to as it's a guaranteed way for them to crash

That was the the only point s/he made on that thread.
AAFrequentFlyer is offline  
Aug 26th, 2009, 05:57 PM
  #24  
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You're a bit paranoid, AAFF. Following you around? You flatter yourself.

So now I have a person vendetta...against an airline nonetheless? Perhaps you have that kind of time on your hands, not me.

This post has everything to do with the fact that I had a recent horrible experience on a substandard airline; I've posted many other experiences with various hotels and guides I've used in my travels on other boards on this forum; both positive and negative. That is the point, after all, of this forum, no?

As far as the post you're referencing...consider this: perhaps I found some of your other posts distasteful (and disrespectful)--and made a reference to something on my mind at the time as a more creative way of expressing my objections. You know...creative? It's that thing where people are original.

If you showed as much respect for other posters on here as you did for a flipping airline, perhaps the world would be a nicer place? But, hey, that's just one guy's opinion. As Gard said, it's a free country.
filmwill is offline  
Aug 26th, 2009, 06:34 PM
  #25  
 
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We've flown AA as our preferred airline for about 20 years. We do not fly enough yearly to qualify to get all the great upgrades, but we've had enough miles to fly first class a few times. I hate AA's new nickle-and-diming approach for coach; We're now thinking about how to use our 220,000 FF miles quickly with the goal thereafter of selecting airlines on the basis of coach comfort and price. Jet Blue sounds good. We can't afford standard first-class prices ($$$$; aren't most people in first class road warriors who are not paying the listed price for those seats?) I'll pay a premium for a few extra inches of leg space, without the serving of hot roasted nuts.
islebethere is online now  
Aug 26th, 2009, 06:39 PM
  #26  
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You bring up a good point, isle...the one thing that's great about LCCs is the fact that their first class airfares are actually priced for what you get (and you actually get a first class seat...not a cruddy extra-padded, extra-wide coach seat disguised as one.) I never understood why AA--or any other legacy carrier--can get away with charging upward of $3k for "first class" seats on a transcon flight.

I have a similar dilemma with my AAdvantage points. Maybe I could buy a few thousand magazine subscriptions?
filmwill is offline  
Aug 26th, 2009, 06:46 PM
  #27  
 
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"Personally, I wouldn't mind a little dust inside or a misplace in-flight magazine here or there if the plane itself didn't look like it had its last interior brush-up during the Nixon years. "

This is where we differ. I'll take clean and old over modern and dirty any day. I have no particular allegiance to AA, but it is like cockroaches... if you see one, how many are hidden that you never see? If I see a dusty. dirty cabin, what does the engine maintenance look like ?
surfmom is offline  
Aug 26th, 2009, 06:50 PM
  #28  
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touche, surfmom, but what does it say about the state of the engine if they can't be bothered to replace an armrest that's falling off and instead put duct tape over it? That's a really frightening thought.
filmwill is offline  
Aug 26th, 2009, 07:43 PM
  #29  
yk
 
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We're now thinking about how to use our 220,000 FF miles quickly with the goal thereafter of selecting airlines on the basis of coach comfort and price.

You can always gift those 220k AA miles to me.

Jet Blue sounds good.

Except that JetBlue can't get me from US to Europe; and definitely not for only 40k FF miles during off-season. (I have done that 2 years in a row now; thanks AA!) Those 220k miles can fly me r/t to Europe 5 times; with 20k miles left over.
yk is online now  
Aug 26th, 2009, 07:57 PM
  #30  
 
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he one thing that's great about LCCs is the fact that their first class airfares are actually priced for what you get (and you actually get a first class seat...not a cruddy extra-padded, extra-wide coach seat disguised as one.) I never understood why AA--or any other legacy carrier--can get away with charging upward of $3k for "first class" seats on a transcon flight.,

that just tells me you don't know what you're talking about. First class seats on nonstop transcons (JFK-LAX/SFO) are lie flat seats. AA uses 767-200s on these routes and they still have 3 class service.

First Class: 62.0" 19.0" 10 sleeper seats with legrests More Info
Business Class: 49-50.0" 18.5" 30 cradle-style seats
Economy Class: 33-34.0" 17.2" 119 seats with 18 degress of recline


The F is ~$2100 R/T, not $3000

LCCs have First class?


Keep on digging....
AAFrequentFlyer is offline  
Aug 26th, 2009, 08:01 PM
  #31  
yk
 
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Actually, that's why many Hollywood stars fly AA on the LAX/JFK routes, because of real First Class (not "Biz/First"). If you hang out at LAX T4, you'll be sure to see lots of paparazzi there waiting for the celebrities.
yk is online now  
Aug 26th, 2009, 08:13 PM
  #32  
 
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Had the pleasure of talking to Kylie Minouge for about 30 minutes when she sat right next to me on the couch, and few months later having a drink with Christopher Walken in the AA/QF First Class Lounge in LAX. Kylie just flew in on AA from JFK and Christopher was flying to JFK for Letterman appearance that evening.
AAFrequentFlyer is offline  
Aug 26th, 2009, 09:36 PM
  #33  
 
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ok, the taped seats is not a good thing. but duct tape is amazing : )

to whoever flew SW exclusively, did you see this ?

http://www.usatoday.com/news/nation/...outhwest_N.htm

"FAA flags possible parts violation by Southwest "
surfmom is offline  
Aug 26th, 2009, 09:38 PM
  #34  
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Is Virgin America not an LCC? Gee. I must be 'on drugs.'

You keep telling yourself that (and throw some jinogism in for good measure.)

Haha...the name-dropping is hilarious (and ridiculously desperate!) Since you and Kylie are on a first-name basis, does this mean she'll be visiting you in Florida?

You enjoy your planes that are falling apart and bottom-of-the-barrel service, while I enjoy my actual first class seats on VX for next to nothing.

Are you married? I wonder how your wife feels about your relationship with AA?
filmwill is offline  
Aug 26th, 2009, 09:52 PM
  #35  
 
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The fare is about the same, $2100 R/T for F

The seat pitch is 55" compared to AA's 62" and I don't believe it's lie flat seat.

LAX-JFK

AA - F Class Lounges
VA - ?, (not saying they don't have one, just don't know)


keep on digging
AAFrequentFlyer is offline  
Aug 26th, 2009, 10:36 PM
  #36  
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First LCC's don't have first class, now this...well I guess at least you're protecting yourself against seeming like "you don't know what you're talking about" by saying you don't know when making accusations.

VX uses VS's top-notch lounges--if you'd like to do an apples to apples comparison of AA's first class lounge's to Virgin Atlantic's I'm happy to do so (in a separate post, of course)--but I digress, since my original point was not about how good or not good Virgin is, but about a bad experience on AA (and moreso about the sad state of legacy carriers in the US)...which you seem so keen to defend (and lash out at those who don't like it.)

I'm just wondering if anyone is actually allowed to express an opinion that's contradictory to yours? I realize you like to be a dictator on other posts, but for the sake of peace, can you try and not be such a noob to others who are asking legitimate questions?

Please feel free to enjoy the extra seat pitch on a plane that probably isn't airworthy. Take your taped armrests and customer-friendly fee structure. I certainly don't want 'em.

Fine...you're the expert: AA is a modern, cutting-edge airline...on the cusp of what the seasoned traveler looks for in on-board amenities, especially their coach product...and the FAA was extremely happy with their maintenance practices. They're a great airline--and you're a great person.

You win. No more 'digging'
filmwill is offline  
Aug 26th, 2009, 10:38 PM
  #37  
 
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Well, I also dislike American. And maybe it was just sheer chance, but I've had so many unpleasant experiences with the website, phone people, the gate agents, luggage handling, and late flights with no assistance in re-scheduling, that I'll pay extra to fly on most any other airline. 0nly Delta and Northwest are worse in my book, and United is about the same, but has better schedules so it wins by a nose.

I'm lucky, Hawaiian Airlines and Continental are my two favorite American carriers and between the two, i can do most of my flying in the US.

I'm sure there are just as many flyers who would rate AA #1 and Continental at the bottom, and even though Hawaiian is almost always rated #1 in polls, I know people who dislike them too. Doesn't mean they're wrong, just that they had different experiences. It's only when people act like an airline is perfect that I wonder about them!
lcuy is offline  
Aug 26th, 2009, 11:08 PM
  #38  
 
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There's a lot you can do with your AAdvantage miles besides purchasing magazine subscriptions. It requires some flexibiltiy, as it does with redeeming miles in any airline's FF program. I'm always amazed at the stories I hear of people saying, "We're a family of four and we want to go to Hawaii for Christmas for the lowest number of FF miles possible, and we have to leave on this date and return on this date." Probably not going to happen with any airline, but that doesn't make its FF program worthless.

If you have a boatload of AAdvantage miles that you never intend to use because flying AA is that bad for you, then donate them to AA's Miles for Kids in Need program. There are plenty of needy children who need to travel for medical or educational or social service reasons.
Jeff_Costa_Rica is offline  
Aug 27th, 2009, 04:58 AM
  #39  
 
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I don't think anybody here said AA is perfect. The airline, just like any other airline have their problems. Delays, crew shortages, occasional bad apple to deal with, but one has to put it in perspective.

I don't know the exact numbers but just for the sake of argument I will use the following figures and even if it's not true numbers, relatively speaking it may be accurate.

AA = ~1M passengers a day
VA = ~100K passengers a day

Let's assume that both airlines manage to piss off 1% of these passengers. That means that AA pissed off 10K passengers a day and VX pissed off 1K passengers a day (for whatever reason).

So it's safe to assume that there will be more AA complaints posted on any forum/review board. It's just logical.

One has to look at the numbers of customers served.

Most as proven here are satisfied with AA but we do admit that there are some hiccups just like any other airline, but to start with the notion that's the worst airline in the world is ridiculous.

Apparently the OP has not flown very much and is basing hers/his observation on the 1 or 2 flights s/he takes a year.

That's all most of us here are saying. We're not blind to aviation business problems and I too complain about AA on occasion. I just don't try to bad mouth a company just because of some personal vendetta.
AAFrequentFlyer is offline  
Aug 27th, 2009, 05:17 AM
  #40  
 
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Sorry but Alitalia and Iberia beat AA ! The only word to describe them is tragic...I would never fly with them again. Ooops forgot another one... a charter company called; 'Click Air'... really bad.
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