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    by ibobi Fodor's Editor | Posted on Nov 20, 17 at 01:24 PM
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Horrible and consistent bad treatment of Sky Team Partners by Air France

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My wife and I were flying on full fare tickets all the times I mentioned.

THIS is NOT a DELTA problem. I am a Delta platinum elite and my wife is a gold elite and we have been for many, many years with Northwest. I think I might have 3,000,000 frequent flyer miles over my lifetime. In the last 6 months or so the treatment my wife and I, and apparently many, many others, have gotten at the hands of Air France has been nothing short of disgraceful. In November 2010, coming out of Paris on the 3rd of December they put us in the center of a 4 seat isle in the back of the plane. We were on a full fare tickets. My wife was ill, so the poor person on her end of the isle was really in a bad place. We did complain when we got back to Atlanta and to the Platinum line on several occasions. Delta representatives said they were getting a lot of complaints from Delta elites like us and even they personally had bad experiences with Air France and tried not to fly them. This past May, we incurred another bad experience with Air France when we flew from Atlanta to Paris on flight AF 683. We had booked our flight personally through the Delta 800 line and were assigned in rows 35,36. When we checked in the day of the flight we had been put in row 47 in the back in the middle two seats. I called the Elite line for Delta and was told they were locked out of Air Frances seating reservations and that we would have to check at the gate for other seating options. When we got to the gate in Atlanta, the Air France staff was less than friendly, and basically gave us the cold shoulder. A rather nasty guy at the Air France gate, told us the flight was over booked and we were lucky to get seats at all. I was polite and calm and reminded them I had 3,000,000 frequent flyer miles with Delta-Northwest but this was the worst my wife and I had ever been treated in 30 years. We were pretty much told to count our blessings that we even had seats and then to “go sit down and wait for boarding.” Only upon boarding did they miraculously find 2 seats in about row 43-42 on the isle across from each other. On the connecting flight from CDG to Naples on the 7th of May we finally found some very nice girls who saw we were madder than Hell and were at least civil at the Air France elite check- in at CDG. They said they would fix that right now. SOOO sorry. They put in the VERY LAST ROW of the plane. HOWEVER, they did tell us that our Skymiles numbers had never been put in the Air France system. I talked to others in the Delta Skymiles club and this was a frequent experience.
Needless to say, in the future we will avoid flying Air France. I would advise anyone reading this to stay clear particularly if you are a sky team elite. These people don’t give a crap and are eager to tell you so. This not a DELTA PROBLEM and they gave us some certificates for each of us, for bringing this to their attention with details they needed to confirm our complaints. We did file a complaint with Air France and Delta. We got a detailed reply from Delta in a couple of weeks. Last week got a so sorry email from Air France.

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