Flying with POC
Jan 11th, 2014, 12:13 PM
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Flying with POC
DH and friend Juan flew from Salt Lake City to Guatemala City last month with a POC. They got the documentation necessary for their AA flight (document from AA with doctor's signature) then their AA flight was canceled due to the snow storms and they were rebooked three days later on Delta. They then had to get a form from Delta sent back to Idaho for the doctor's signature. Now friend is going from Guatemala City to Lima, Peru, at the end of the month for two weeks. I found a great fare on Travelocity....down on Lacsa via San Jose and back on Taca via San Salvador. Both airlines are under the Avianca "alliance" so I called the call center in the city to ask what form was necessary for Juan to fly with the POC. I was told they needed what was basically the same documentation as required for the flight down. They went to the Avianca office in the city this morning and were told that no documentation was necessary. The agent even called the desk at the airport and was told the same thing. So now do I make myself crazy running back and forth to Guatemala City to try to get a form and have it signed just in case or do we just hope they are telling the truth and no form is necessary???
Jan 12th, 2014, 02:45 AM
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Right....portable oxygen concentrator. The staff at the Avianca Office were so "laissez faire" about the whole thing which is the exact opposite of the hoops they had to jump through for American then for Delta.
Jan 13th, 2014, 09:49 AM
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Juan and I drove to Guatemala City this morning and went to the other Avianca office nearer the airport. As luck would have it, the same agent that "helped" DH and Juan on Saturday was working at this office this morning. He recognized Juan and said didn't I just talk to you on Saturday. I butted in and told him yes, but the web site days that Juan does need a letter from the doctor to take his POC. He kept saying that he did not need it, and I kept saying "but the web site says that he does." The agent beside him took it upon himself to actually look at the Avianca web site and quickly poked "our" agent and after a little talk, they both went into the back room, printed out the page and came out and gave it to us and said that yes, it looked like they did need the doctor's statement! Trust me, Juan is going to fly with four signed copies of that statement!
