Delta in Amsterdam

Apr 16th, 2014, 10:50 AM
  #1  
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Delta in Amsterdam

Not only did we have to use their kiosks to scan our passpaorts to get boarding passes but we also had to use their automated baggage check-in machines. You scan your boarding pass, put your luggage in the machine which will print a baggage tag which you afix, press a button, and off it goes. I don't scan my groceries in the supermarket. Why would I like these new systems of theirs ? Got a survey from Delta when we got home asking about our experience in AMS. All they seemed to want to know was whether their emplyees smiled at us and used our names !!! If they're trying to cut down on the number of their employees, this certainly didn't work. Many passengers had to be helped by them. In my written comments, said I would not fly Delta again.
Bedar is offline  
Apr 16th, 2014, 11:12 AM
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This is a new wave hitting us. They have been doing this in Australia for a couple of years. The problem is everyone gets so messed up IMHO it takes much longer.
JoanneH is offline  
Apr 16th, 2014, 07:59 PM
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I think pretty much every airline in the U.S. now has people using the kiosks almost exclusively. Beats waiting on a long line for the ticket counter.
andrews98682 is offline  
Apr 18th, 2014, 11:24 AM
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I'm curious, then, how you got on when you got back to the U.S. and had to use the self-scanning passport machines at immigration?

Embrace this new type of technology and you'll never want to go back. (Seriously, why NOT scan your own groceries at the supermarket if you have just a few items? It's fast and quick.)
Jeff_Costa_Rica is offline  
Apr 18th, 2014, 05:02 PM
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Some gas stations still have full service. Just pay up. I will say for most airlines, if you're checking in at the business/first counters, they have staff to scan your passport for you.
rkkwan is offline  
Apr 18th, 2014, 06:58 PM
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There were no self-scanning machines on our return to the US.

What, take away cashiers' jobs ? Abolutely not.
Bedar is offline  
Apr 18th, 2014, 08:58 PM
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Minimum wage in the Netherlands is €8.57/hr, or about US$11.
rkkwan is offline  
Apr 18th, 2014, 09:07 PM
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I don't think there's a major -- or even remotely busy -- airport without them.

"There were no self-scanning machines on our return to the US."
andrews98682 is offline  
Apr 19th, 2014, 07:01 AM
  #9  
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We flew AMS to Detroit. There are no such machines there (yet).
Bedar is offline  
Apr 20th, 2014, 10:12 PM
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I meant in the U.S. I don't think there's a major airport in the U.S. that doesn't have them.
andrews98682 is offline  
Apr 21st, 2014, 06:53 AM
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Going out of the US, yes. Coming in, NO.
Bedar is offline  
Apr 21st, 2014, 04:59 PM
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British Airways,Qantas and Tap Portugal are a few of the airlines I have flown in the past year that have had the self serve stations.
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