Continental customers stuck with United

Reply

Apr 6th, 2012, 08:51 AM
  #1
Original Poster
 
Join Date: Apr 2012
Posts: 1
Continental customers stuck with United

Continental does not exist anymore! United took over, and the service, customer support was transferred to India!
The result is 30 minutes waiting time, no email confirmations for fight changes, rude customer service and no one to take responsibility!
I did not choose to purchase the flight with United, I was forced to deal with them and now I am stuck
Congrats United, you were the worst before this, now you are unbearable!!
Nycprgroup is offline  
Reply With Quote
Apr 6th, 2012, 09:51 AM
  #2
 
Join Date: Sep 2003
Posts: 2,420
Take a deep breath. Wait 30 days or so.. and THEN make your call.
Having lived through this a few times.. it's always a "cluster" at first but generally it gets better as everyone figures out how things work. Hang in there.
CarolA is offline  
Reply With Quote
Apr 6th, 2012, 12:57 PM
  #3
 
Join Date: Jul 2003
Posts: 11,335
Welcome to fodors forums, Nycprgroup. I see this is your very first post. You'll find some sympathizers here, but you will also find those of us who are loyal UA supporters, who are also bothered by the situation as it currently stands. Some UA loyalists think that CO has spoiled what was a great airline.

It's both sides of the coin here! But your opinions are welcome, and I'm sure they will inspire conversation.

Have you ever looked at flyertalk? That is another place to vent your frustrations.
simpsonc510 is offline  
Reply With Quote
Apr 6th, 2012, 07:15 PM
  #4
 
Join Date: Sep 2003
Posts: 2,420
OP has posted this on numerous places on the web. Doubt he/she will be back.
CarolA is offline  
Reply With Quote
Apr 7th, 2012, 03:24 AM
  #5
 
Join Date: Jun 2008
Posts: 12,269
trollz.com who do grudge posts are always too biased to be helpful. Flew Continental last kept me on the Tar Mac
sweating hot in Houston for 4 hour delay while they rustled up a pilot who could actually fly the plane so currently I prefer
UA. airlinequality.com not much difference between the 2 in ratings really so suck it up it is the nature of things these
days. I cnnot wait for the pay toilets and the "SkyRider" seats and the SRO flights coming soon to a carrier near you.
qwovadis is offline  
Reply With Quote
Apr 7th, 2012, 07:36 AM
  #6
 
Join Date: Jul 2003
Posts: 11,335
CarolA... I don't have the time/inclination to look up OPs other posts. I only checked here, and saw that this is his/her #1 post. He/she is probably a troll with a grudge. Oh well... back to my tasks for today.
simpsonc510 is offline  
Reply With Quote
Apr 9th, 2012, 04:21 PM
  #7
 
Join Date: Sep 2003
Posts: 2,420
I just happened to see it on TA. Someone there posted he/she also spammed on FB. Considering there really isn't a complaint besides a long hold that appears valid.... And since he/she is spamming away it does make one wonder about "rude"
CarolA is offline  
Reply With Quote
Apr 10th, 2012, 12:46 PM
  #8
 
Join Date: Jan 2003
Posts: 2,049
Regardless of the OP being a first time and multiple poster, as a long time Continental Flyer I share her feelings and have been very disappointed with the new service. We had a flight in March, the date of the clusterf..., I mean merger. And it seemed that most people didn't know what they were doing, or that it should have been done. This started with the substitution of an older plane that didn't have the lie-flat seats they had shown on the web site; a customer service representative said the original plane had broken so they had to substitute, but wouldn't answer my question about lie flat seats. Then they left late and arrived to late to make our connecting flight in Munich, and their was no representative at the gate to tell us what to do. Then they had a like plane substitution on the flight home; dropped us off in a remote corner of IAD with no signage showing if our connecting flight was on time, nor what gate it was at. And to top it off, they posted only part of the miles we earned. I emailed the office that is supposed to remedy that, but have received no answer but the automated reply that they received my inquiry.

In all, it was service far below what we were used to on Continental. I can accept that there would be a few glitches in implementing a merger, so I'll wait a few more flights to see it they can get back on the rails. I have been doing some preliminary research on changing airlines, but there have been so many mergers that there are relatively few left that can serve our travel patterns.
clevelandbrown is offline  
Reply With Quote
Apr 10th, 2012, 07:11 PM
  #9
 
Join Date: Oct 2004
Posts: 2,065
@clevelandbrown - you know that March 3 was the 1st weekend of integration of the two airlines, right? SO does it surprise you that later in the month it was still confused and ocnfiusing/
mztery is offline  
Reply With Quote
Apr 11th, 2012, 05:28 AM
  #10
 
Join Date: Jul 2003
Posts: 11,335
It is still taking a long time (7 days) for miles to post, and one has to call in to get unused (uncleared) upgrades reposted to an account. Hopefully things get straightened out soon!

There are also substitutions of aircraft. DS is on a flight right now, from NRT to BKK, that was swapped for the 'old' 777 from a newly configured. Hoping he was able to keep his exit row seat! Waiting to hear, when he gets to BKK in a few hours.
simpsonc510 is offline  
Reply With Quote
Apr 11th, 2012, 07:52 AM
  #11
 
Join Date: Jan 2003
Posts: 32,236
cleveland, the current service is far below what we were accustomed to as United flyers. I hope they will get it together soon!
Kathie is offline  
Reply With Quote
Apr 11th, 2012, 06:59 PM
  #12
 
Join Date: Nov 2003
Posts: 2,137
I just received a response to the enquiry I sent to United almost a month ago. Not sure if this means customer service is finally catching up on the backlog, or if that's just the expected wait time these days.

PS: The issue was resolved after holding for almost an hour in the phone queue for customer service.
Femi is offline  
Reply With Quote
Apr 12th, 2012, 04:44 AM
  #13
 
Join Date: Jul 2003
Posts: 11,335
No advertising, Peterson700.
simpsonc510 is offline  
Reply With Quote
Apr 12th, 2012, 11:39 AM
  #14
 
Join Date: Nov 2003
Posts: 90
Ditto to Kathie's comment. UA has been my favorite for a long time but it has been a real grind getting anything close to customer service since the merger. I've had issues with two upcoming trips and the call center folks say they can't resolve anything and it all needs to be handled online. I used to take great comfort in talking to another, knowledgable human being when I called UA with an issue or request. This last month has been disappointing.
greytop13 is offline  
Reply With Quote
Apr 12th, 2012, 12:19 PM
  #15
 
Join Date: Jul 2003
Posts: 11,335
Greytop, I also agree. I've been a loyal UA customer for nearly 25 years, having earned a million miles over the years, and maintaining a 1k status for the last several years in a row. It is disappointing. I do truly hope things get straightened out soon. I'm flying UA to BKK next week and hope for a trouble-free journey!
simpsonc510 is offline  
Reply With Quote
Apr 13th, 2012, 04:48 PM
  #16
 
Join Date: Jan 2003
Posts: 12,328
Both groups, Continental AND United old timers, are unhappy. It's not that the level of service sunk to the level of the worst of these. New United is simply overwhelmed and the service is much worse than either airline was before the merger.

They really screwed up.
lcuy is offline  
Reply With Quote
Apr 14th, 2012, 03:33 AM
  #17
 
Join Date: Jan 2005
Posts: 3,288
On a recent flight from SFO to Hong Kong they actually turned off the fasten seatbelt sign, but on a recent flight from Houston to SFO I was number 14 on the upgrade after the first class cabin checked in full. I'm 1K.
wally34949 is offline  
Reply With Quote
Apr 14th, 2012, 09:52 AM
  #18
 
Join Date: Jan 2003
Posts: 14,892
The value of 1K and other MP levels has been devalued significantly over the last couple of years.

I'm going to be on an AA flight two weeks from today. It will be the first AA flight for me in a decade, maybe two decades.

In the future it will be back to jetBlue for LGB-IAD for me instead of LAX-IAD on UA. I drive by LGB on the way to LAX and every time I've done that I think: "I'd be pulling into LGB airport right now if it wasn't for the benefits of Mileage Plus".

I was 1K for 6 or 7 years and am now Gold. I'll be flying in economy and Economy Plus is not worth the trip to LAX. I'll be back to general member in MP next year.
mrwunrfl is offline  
Reply With Quote
Apr 14th, 2012, 10:07 AM
  #19
 
Join Date: Jul 2003
Posts: 11,335
mrwunrfl, how far are you from MMiler on UA? It might be worth it to go for that level and at least have *gold for life.

It has been maybe 3 decades since I've flown on AA.
simpsonc510 is offline  
Reply With Quote
 



Thread Tools
Search this Thread
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On



All times are GMT -8. The time now is 03:30 AM.