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GailLynnGoldberg Sep 13th, 2021 11:52 AM

connecting in Montreal on flight from US (DCA) to Winnipeg
We have booked flights in October on Air Canada from DCA (Reagan National in DC) through Montreal to Winnipeg. I need to know for sure if checked baggage is ticketed right through to Winnipeg (and we go through customs there) or if we must retrieve our luggage and recheck it after going through customs in Montreal. Air Canada's customer service number is never answered, when emailed, they simply gave me that useless phone number, and the best that someone at the Montreal airport could tell me was our luggage would "probably" be sent on through but we needed to confirm with Air Canada!. If need be, we can take carry-on to streamline the connection process, but it would be very helpful to know if bags go through to the final Canadian destination since it will influence what we pack (e.g., size of liquid containers, etc.). Can someone who has traveled from the US to a Canadian city connecting through Montreal please let me know what the protocol is. Thanks.

If anyone has a number for Air Canada that actually gets answered, I'll really appreciate that as well.

laurie_ann Sep 15th, 2021 11:57 AM

I found this link, explaining about from Europe through Toronto. Not sure but would think your trip would be the same even if from the USA and through Winnipeg.

So you have to pick up your luggage at customs in W and drop it back off on a belt there after you clear customs. It's not like you have to go back to the ticket counter like you were just arriving at W. It would still always be considered checked luggage so you can put in there whatever you are allowed for checked luggage and not be subject to the different rules for carryon luggage.

Note if you fly back to US from Canada you go through US immigration and customs at the Canadian airport (except some of the smallest ones).

laurie_ann Sep 15th, 2021 11:59 AM

Sorry, just realized I didn't read the original post quite right. The thing I described above would happen at Montreal, your first landing in Canada, not in Winnipeg your second.

mrwunrfl Sep 15th, 2021 06:22 PM

Both flights are on AC. If they are on different tickets then inform the agent when you check in at DCA. You will get boarding passes for both flights and your bags will be checked through to Winnipeg, Make sure they have both the YUL and YWG tags before they take the bags away. When you get to YUL you will go through immigration, collect your bags, and go through customs.

After customs it will be like laurie_ann described. Look for signs for connecting passengers and where to drop your bag(s). Leave them and go to the gate. If all this fails just go to the gate with your bags and ask the gate agent what to do with them. If the bags don't have YWG tags then the agent can gate check them. Do what the agent says, maybe leave them there or probably take them down the jetway to that spot by the front door to the plane. That is the spot where the baggage handlers come up and grab the bags that get stowed in the belly of the plane.

cdnyul Sep 17th, 2021 04:30 PM

Lately, in my experience, the best way to reach an airline or a car rental company has been through their Facebook page and Messenger

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