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-   -   change fee question (https://www.fodors.com/community/air-travel/change-fee-question-1002779/)

jsplitts Jan 13th, 2014 08:41 PM

change fee question
 
Hello everyone
I booked a flight to Rome in May, but I realized I was a little impetuous and perhaps should have added a second leg to my trip. I booked my ticket on Kayak and I am flying with Aer Lingus . Unfortunately Kayak booked my ticket through airfare.com (which I know has a bad reputation), I called Aer Lingus and they assured me everything is ok with my ticket. I also inquired about changing my ticket and they informed me that I would only have to change their fees, I didn't mention airfare.com to the Aer Lingus operator. My question is will I have to pay both the Aer Lingus and airfare.com change fee or just one or the other.
thanks for any help
James

sparkchaser Jan 13th, 2014 10:03 PM

Just Aer Lingus.

Odin Jan 14th, 2014 02:54 AM

Aer Lingus fee plus possible airfare.com admin fee plus possible difference in airfare, if there is one by adding a second leg. I assume airfare.com issued the original ticket, so would be the ones changing it and reissuing it?

jsplitts Jan 14th, 2014 12:43 PM

Airfare.com went through a travel agency. So would it still be just airfare.com and Aer Lingus or a combination

jsplitts Jan 14th, 2014 12:48 PM

Actually my confirmation says airfare.com went through skybird air travel

J62 Jan 14th, 2014 01:02 PM

When you contact airfare.com or skybird with this question what is their answer?

Odin Jan 15th, 2014 05:05 AM

If the ticket was issued by a travel agency called Skybird then you need to call them to ask the question, otherwise it is only speculation as to what you will be charged.

newtome Jan 15th, 2014 07:30 AM

Skybird is a consolidator - they buy blocks of tickets then resell them, to other agencies or to individuals. Nothing wrong with that; sometimes they are great deals. BUT It means that the AGENCY owns the ticket - and THEY set the rules for what the change fees are There may not be ANY way to change this ticket without buying a new ticket. Your best bet is to contact skybird directly.
http://b2b.rezservers.com/skybird/%2...%29/login.aspx

NoFlyZone Jan 15th, 2014 12:30 PM

As noted, Skybird is a consolidator. As such they often have change fees and other fees which may vary from an airline's provisions. Thus, airlines will not change a Skybird (or other) bulk ticket because the airline does not know what Skybird's terms of sale are.

Similarly, when a consolidator sells a bulk ticket through another agency (here, airfare.com) that letter agency is able to do whatever they wish with those fees. So similarly, Skybird cannot change an airfare.com bulk ticket where fees are involved because they don't know what fees the customer was quoted.


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