MoiIsInTheHouse

Last week I booked three BA flights for our family, which should have included a London Eye ticket for each of us. This was one reason we decided to stay in London a couple of days, because we did not get to do this on our last trip. I clicked on the link from the email THEY sent me and filled out the pages from there. When I received the confirmation, the Eye ticket was not on the email. I emailed them about it, but they never emailed back.

BA refuses to give us the Eye tickets. The ONLY reason I bought from BA was because of those tickets, because I didn't think their fare was good enough. We were using the London stopover on the way to Italy anyway and I could have gotten a cheaper fare elsewhere.

This is such a blatant ripoff. They tell me *I* didn't select it - but I did. I am very thorough, and computer literate - and their buggy website keeps making me sign in with almost every page change.

They will not do a thing for us and we are out $150. I will not fly BA again. I should know better. Last time I did, they changed our flight to four hours earlier and didn't let anyone know. A plane full of people was left standing in Gatwick and they had to put us ALL up.

As a matter of fact, we may not even stay in London now, because it's too expensive anyway and I can get a MUCH better deal in Italy and get the place for an extra week. London's Loss of American Dollars.....I have to look at it that way. My son is disappointed, but he will like the place with the pool in Parma.

wally34949

They sent me an E-mail that said all Executive Club members would get $150 on a summer flight; simply type in your Executive number on the form.

Guess I better hire a lawyer when I go to their website.

MoiIsInTheHouse

I'm not an Executive Club member....I got the alert with the two day fare sale last week.

I must have sent out enough emails last night (the secretary of BA's board, the Eye - who were very nice people - also the Britain & London tourist organizations....) and one of them must have gotten through to the right person...think it was the Board secretary? LOL A couple of hours ago I got a phone call from a very nice BA person (first nice one I ever spoke to!), and we have our Eye vouchers.

These people just don't get it unless you biotch to 500 people over their heads. The US dollar is worth squat over there, tourism is really down. But I still had a BA woman say to me when I said I wasn't going to fly BA again, "so what, we fly a couple of million a day!" How rude is that??!! Another one was stupid enough to tell me "we don't answer the emails." Um, why IS there an email link on the site?

You would think management would tell the BA grunts to get with the program. It's not rocket science to know that in order to get us to come over, they NEED to treat us nicely, not as if we are nobodies!

W9London

Moils,

Sorry to hear of your ordeals. Hope you won't get too dissapointed with London Eye. It's just a big ferris wheel, you get good views if the weather is clear, not much if it's rainy/cloudy/drizzling. Actually, if you're flying into LHR, you will have similar aerial view of London anyway as your flight makes a few circles before landing.

I won't blame BA for not caring enough about coach passengers who are loss leaders. Their real money earners are FC and BC passengers. Sad, but just a fact. Oh, and judging from a recent FT article, London doesn't seem to suffer from much drop in tourists. Fewer Americans are replaced by more Europeans.

kayd

BA can keep its planes full ferrying Brits back and forth for bargain shopping in NYC if americans aren't flying.

thit_cho

You chose your airline based on a ticket to a ferris wheel?

MoiIsInTheHouse

LOL Thit, No, but the Eye tickets made the sale fare better, because we would have had to buy them anyway.

And it's one thing not to care about your occasional travelers, but you still don't treat them like crap.