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American Airline, the worst international service

American Airline, the worst international service

Jul 7th, 2004, 06:57 PM
Join Date: Feb 2004
Posts: 23,074
Hm... International upgrades are very rare to get, and exit row seats are highly treasured. Too bad you and your party do not appreciate what AA's doing for you. I guess AA's just not your airline, and you really should take your business elsewhere so that other AA flyers can get those great seats that you and your party declined.
rkkwan is offline  
Jul 8th, 2004, 10:04 AM
Join Date: May 2004
Posts: 117
rkkwan, I declined neither the business class nor the exit row. But they WERE reassigned, hopefully to descent AA frequent flyers like you.
I don't mind giving all my AA seats to others, if shouting and starvation are going on in the flights. And the part I enjoy the most about AA domestic flight is $5 for a headphone.
However AA has some wonderful partners like Cathay, JAL, Swiss Air in the old days, Alaska,... So I cannot really say that AA is not my kind of airline.
2fly is offline  
Jul 8th, 2004, 10:18 AM
Join Date: Jan 2003
Posts: 12,885
As posted by 2fly

And the part I enjoy the most about AA domestic flight is $5 for a headphone.

When was the last time you were on AA domestic flight?

It's $2 per set and you get to keep them for future flights so no charge the second, third, fourth.....flights!
AAFrequentFlyer is offline  
Jul 8th, 2004, 10:38 AM
Join Date: Feb 2004
Posts: 23,074
Once someone's get upgraded, their original seat is open for others to take. It's normal procedure for all airlines.

AA certainly flagged you as an important customer, or else they wouldn't upgrade you on a international flight. Or more likely, it's because they overbook economy, and you're in line for an upgrade because your record shows you have "status" with them.

I just wonder how your ticket and your travel partners' tickets are booked. If they have the same "locator", then they wouldn't move just one person in the group, without moving the others.

Anyways, I haven't flown AA for years, as I have never lived in one of their hubs, and they don't fly to Hong Kong. However, when me and my family travel on CO on long trips, we often make sure each of us have seperate locators so that AT LEAST SOME IN THE PARTY has the chance of an upgrade, or at least get the preferred or exit-row seats.

Those upgrades are usually done automatically, and the gate agent really has little he/she can do, as those seats have automatically reassigned after they upgrade you. They should have been more courteous and explained to you the reason behind that.

What I'm trying to say is that this practice is not limited to AA. And most frequent flyers DO like the automatic upgrade arrangements.
rkkwan is offline  
Jul 8th, 2004, 10:58 AM
Join Date: May 2004
Posts: 117
AAFrequentFlyer, thanks for reminding me that I can actually take the headphones. Cannot remember if I ever did it. If I did, I never remembered to take it with me to the next AA flight. But it IS free in UA.

rkkwan, you use an opposing strategy from mine. I always book my ticket and my companies' together, so the airline would treat us the same. But using different locators is definitely an interesting thought.

2fly is offline  
Jul 8th, 2004, 12:01 PM
Join Date: Feb 2004
Posts: 23,074
2fly - In that case, any airline should not split up your party if all has the same locator. Not everybody appreciates an upgrade for just one in the party, as in your case.

I don't know who at AA you should complain to, but I agree that really shouldn't happen.
rkkwan is offline  
Jul 10th, 2004, 07:30 AM
Join Date: Jul 2003
Posts: 184
I remembered a post where a woman was complaining about fa's not lifting her bags, so I asked a fa about it. What's with the bags? Apparently, as with many different companies these days, health coverage is the issue. The flight attendant I asked told me that her company only covered her for lifting her own bag. They would not cover her for lifting passenger bags. Technically she is required to find you a place to put your bag, but she is not covered if she gets hurt helping you lift it. She told me that she does do it sometimes, usually with old ladies and gentlemen, who she also noted have some of the heaviest bags she's ever lifted. It is really wild how airlines put up these expectations that just aren't there. If they would just be honest and tell people, hey it's a flying bus, sit down, bring food if you need it and something to entertain yourself. You'll be there in five hours. So apparently the flight attendant who said "I don't do bags" really can't. Who would if they're not covered?
wills is offline  

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