Did the OP mention the name of the motel? Now, I'm curious!

<i>klerouxon't listen to AAFF. He's long been a voicepiece for AA on here.</i>

Oh, nonsense. AAFF has helped tons of people here &amp; he flies AA all the time so naturally he knows more about their policies &amp; FF program. That's not being a mouthpiece for AA, that's being a satisfied CUSTOMER, as am I.

Good luck, klerous. I hope your complaint to AA works as well as the few times I've had to complain to them. As I said before, they've always won me back.

Interesting replies. (I don't see any hostility here either.) I'm with J62 on this. It really is a customer service issue the OP is unsatisfied with. The OP admits to inexperience. Yes. Live and learn. IMHO Free vouchers for future travel are inconvienent at the time of travel and the benefit does not outweigh the inconvienence. I'll pass anytime. AA has provided good CS for me in the past when dealing with unforseen problems. Please inform them about your experience. Give them a chance to provide you with excellent CS by informing them.
Best of luck to you. I also believe you were just trying to be nice and expected the same in return.
Let us know how things turn out.

kleroux has asked us to &quot;put it to bed&quot;

Lets be courteous enough to honor that wish and stop posting to the thread.

Keith

Yes. Sorry. I should have respected that.

Since you all asked, we were sent to the Best Western in North Richman Hills Texas. I don't know how far that is from the airport, but it definately took time to get there, and to get back.

It's 8 miles from the airport accoding to the hotel's website. It doesn't say it has an airport shuttle, and its free shuttle only covers 5 miles. So, AA should reimburse you for the taxi, in my opinion.

As for dining, here are stuff listed on the website:

---

Restaurants:
Adjacent to TGI Friday, Full Service, 10:00 a.m. to 11:00 p.m.

Across the street from Furrs Family Dining, Buffet, 10:00 a.m. to 11:00 p.m.

Across the street from Olive Garden Restaurant, Italian, 10:00 a.m. to 11:00 p.m.

Across the street from Bennigans, Steakhouse, 10:00 a.m. to 11:00 p.m.

Across the street from Chilis, Mexican, 10:00 a.m. to 11:00 p.m.

Across the street from Black Eyed Pea, American, 10:00 a.m. to 11:00 p.m.

---

At 9pm, those restaurants are all open. From satellite pictures I'm looking at, they are mostly in front of the mall, so perhaps a few hundred yards from the motel, but I'll consider them within walking distance.

In this part of the country, it is very common to have motels or limited-service hotels with restaurants adjacent or nearby, but not on premise. I don't think it's that out of the norm.

Anyways, I'll write to AA and complain about the shuttle, and will ask for reimbursement for the taxi fees, and suggest them not to use this motel without a regular shuttle to DFW.

The motel told us to go to the TGIF restaurant on the same side of the street, one shopping mall over. They were just about ready to stop service when we arrived. I'm not sure what time it was by then. In front of the motel is a large, fenced elevated 4 lane highway if I remember correctly, and you could not get to the other side easily. I'm surprised you say its only 8 miles away, since it took them so long to get to us, so long to get us to them and so long for us to get back to the airport in the morning...

Think of going 8 miles in SFO...not the same as in Dimebox TX were 8 miles = 8 minutes.

And you were on a 6 lane highway.

kleroux-you have to understand something about AAL-there has never been a corporate philosophy at this airline whereby the passenger is to be treated fairly or humanely or even nicely-I am dead serious when I say this-I know their corporate folks in Ft. Worth quite well, and have known them for many many years. I know how they operate, how they handle problems, how they handle litigation matters-customer service-it ain't about that.

They have without question, THE WORST customer service of all the major American airlines-but it is because it has never been a corporate tenet of theirs to provide this.

Oh, horsefeathers! There are several very satisfied AA customers here &amp; almost all my friends where I live love them.

<b>Carrybean</b>,

Just ignore the TSA flunkie. She is a total joke. Her minimum wage job involves sniffing stinky shoes but yet she thinks she's on the forefront of national security....You get the picture?....:-D

We've written to AA and will see what they say. It would be nice if those who post here could be civil and not get into name calling. AAFrequentFlyer, I don't know why you have to be so hostile...simple helpful comments based on your personal experience is all that's required.

Please be sure to keep us informed of AA's response.

What I don't understand, Kleroux, is why this foul-mouthed poster is not banned by Fodor's a poster who continues to profess in a &quot;little man&quot; way, (i.e., the little man complex) his &quot;superior&quot; knowledge of aviation security matters, when in fact, to say that he doesn't know jack ---- is putting it quite mildly!

And Carrybean, to proclaim &quot;horsefeathers&quot; is not a refutation of my argument. Unless you have personal knowledge, and/or have worked with the corporate office of AAL in Ft. Worth as I have these many years, on a variety of different issues, you wouldn't KNOW what their corporate philosophy is, and it seems that what I have said on my post above is, more often than not, born out by many different customer service surveys of the major airlines.

I tried, AAFF. ;)

What I KNOW of AA's corporate philosophy is that that philosophy has kept me as a loyal customer for for over 2 decades. So whatever their &quot;philosophy&quot; is, it works for me. So just calm down. Please tell me you're not a TSA inspector.

Again, kleroux, I hope this works out to your satisfaction &amp; that you'll post the outcome.

kleroux, did you put a copy of the taxi receipt in with your letter. I'd send copies of the meal receipts too. Good luck.

We've been loyal to AA for years ourselves..first when most of our travel was paid for by my husbands company...now when we pay ourselves. But this is the first time we have had to question our decision of loyalty, and what we do in the future, will depend on how AA responds to our letter of complaint. Its great to be loyal to a company when all goes well, its when there are problems that one see's what the corporate philosophy really is and if the loyalty to the company is justified or not.

You're absolutely correct, Kleroux. I've had a few bumps in the road with AA over the years &amp; their customer service has come through. I hope it does for you but if not, there are other airlines.