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AA American Airlines Cancels Christmas Eve flight

AA American Airlines Cancels Christmas Eve flight

Oct 22nd, 2018, 05:22 AM
Original Poster
Join Date: Jan 2007
Posts: 60
AA American Airlines Cancels Christmas Eve flight

In late July I booked a "redeye" flight AA 1929 from PDX to CLT, connecting to FLL for 12/24. Departure at 10PM, arriving next day around 9:30AM. I just found out that there is no longer a flight 1929 on 12/24 and American Airlines has rescheduled me to depart on 12/25 on a 5AM flight that connects through Dallas and doesn't gets me to FLL until 4PM. I am not happy with the rebooked flight plan for several reasons. There are some other flights that should work, but I'd have to fly into Miami airport instead. Should AA allow me to rebook the flight to another itinerary since they cancelled my original flight? Any suggestions on how to handle it if the reservation agents do not cooperate?
betsbw is offline  
Oct 22nd, 2018, 06:13 AM
Join Date: Jul 2007
Posts: 5,495
Yes, AA will rebook your flights and you shouldn't incur a change fee because the airline cancelled your original itinerary and can't get you to your destination within a reasonable amount of time. Just call the airline and request a change. If they can't accommodate you they will offer you a refund.
RoamsAround is offline  
Oct 22nd, 2018, 05:10 PM
Join Date: Oct 2003
Posts: 2,756
When you call just be prepared that they might not just want to rebook you. They will but when it happened to me the agent told me I had to pay the change fee. Then tried to refund me so I had to speak with a supervisor. It might have been a fluke but they can rebook you for no added cost.
sassy27 is online now  
Oct 22nd, 2018, 05:39 PM
Join Date: May 2004
Posts: 2,153
Check out my post about American Airlines cancelling the whole route I had already booked - non-stop from Philadelphia to Glasgow. We rebooked with a two-hour layover at Heathrow for original cost, BUT I had to pay extra to get a window seat, which is what I had on the original flight. PITA....
twina49 is offline  
Oct 29th, 2018, 01:29 PM
Join Date: Jan 2003
Posts: 33,377
Airlines just automatically reschedule you on whatever seems best to them, not sure of the algorithm. Delta did that to me once and I just had a different flight I preferred with some different times (or maybe it was moving to a different airport also, I am near 3 of them) so called them up to change it, and they did with no cost to me at all. I thought they were supposed to do that.

If the agents won't "cooperate"? I don't know, I guess ask for a super, don't know what else you can do. Of course you have to know that flight has available seats.
Christina is offline  
Nov 1st, 2018, 06:44 AM
Join Date: Oct 2018
Posts: 7
<!--td {border: 1px solid #ccc;}br {mso-data-placementame-cell;}-->Anyone who has flown on American any time in the last 5 years should know not to trust anything their management says.
a1mee is offline  
Jan 31st, 2019, 06:02 AM
Join Date: Mar 2003
Posts: 371
UA did the same thing to me this past Christmas. Booked IAD-CMH RT with return 12/25 in the evening months prior. I periodically check my reservations to ensure all is well & discovered they cancelled my evening flight & rebooked me on one leaving around 1p. Totally unacceptable. It's not like Christmas is a new event or that it changes dates every year. Seems like our stories are blatant examples of airline incompetence.
LT is offline  
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