4.5 hrs waiting on the tarmac

Aug 29th, 2010, 12:47 AM
  #21  
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Join Date: May 2005
Posts: 9,312
Update:

I wrote a letter to Delta about the situation. They apologized for the inconvenience and offered another $150 voucher per person (one for my daughter and one for me), valid for one year.

Not sure if I can ever use it (Delta only flies to Atlanta and NY from Zürich) but it made me feel better about Delta.
kleeblatt is offline  
Aug 29th, 2010, 02:41 AM
  #22  
 
Join Date: Mar 2006
Posts: 733
Thanks for the update schuler. I think Delta is a bit cheap for giving you only a $150 voucher after all that trouble you went through. But as long as you feel a bit better about Delta, I guess they did their job?
nancicita is offline  
Aug 29th, 2010, 02:55 AM
  #23  
 
Join Date: Nov 2005
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They keep you on the plane as they don't know how long it will take to fix the problem in the cockpit. If they knew that, they would have been able to decide either to keep people on the plane or deboard. Whilst 4.5hrs is a long time, there are worse delays on tarmac esp at JFK. I've been delayed myself for over 5 hrs and I know someone who was delayed for 8 hrs due to weather - on the tarmac - not on a US airline BTW.

You got a hotel room, ground transportation, DL voucher and meal vouchers and still complained <> were the words. Now you got more and suggest you might not be able to use it.

<> What trouble exactly was that - sitting on a plane is not trouble. Add the cost of the other items x as many people on the plane.
Odin is offline  
Aug 29th, 2010, 07:18 AM
  #24  
 
Join Date: Oct 2009
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There probably isn't a person on this board who doesn't have a "sitting on the tarmac" story about themselves or someone they know. Lots of people want to be compensated for every little thing. The problem is that it all adds up and is reflected in higher ticket prices for all travelers.
Lynnaustin is offline  
Sep 15th, 2010, 02:56 AM
  #25  
 
Join Date: Mar 2006
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Well if the airline works out a plan not to have passengers wait for than a certain number of hours (3 hours max would be reasonable), then passengers would at least know there is a policy in place and not have to wonder if they will wait all day / night inside the plane in often cramped seats.

YES sitting in a plane IS a problem when you are a busy person on route to an urgent business meeting or have inflexible holiday accommodation plans. Most of us are busy people; we don't have all day to sit around and waste time on an airplane. We pay for an airline transportation service and when they are over 4 hours delayed, they need to allow passengers to board another plane and compensate.

Sometimes planes sit on the tarmac due to a maintenance issue. The reason for all these maintenance problems is because the plane maintenance manuals are NOT up to date and each plane configuration is different. Speaking from experience working for the largest aircraft company in the world whose name I shall not mention.


>> The problem is that it all adds up and is reflected in higher ticket prices for all travelers.

Which is exactly why travelers, as CUSTOMERS, need to have a say about waiting on the tarmac for 4+ hours. schuler had every right to complain.
nancicita is offline  
Sep 17th, 2010, 12:32 PM
  #26  
 
Join Date: Mar 2010
Posts: 704
Delays happen, that is not the issue. The problem is forcing passengers to stay on the plane the whole time.
krgystn is offline  

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