Storing luggage at Nairobi hotel

Old Jun 3rd, 2011, 06:27 AM
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Storing luggage at Nairobi hotel

We would like to store a suitcase at the Serena (or Intercontinental) in Nairobi for 2 weeks while on safari because we are traveling on to Europe afterwards and will need different clothes. My travel agent and tour operator have advised against it even though the hotels would be willing to do it. Is theft that big a problem even in an upscale hotel? The other alternative would be to do it at the NBO airport, which I feel would be more risky. I hate the thought of lugging an unused suitcase around Kenya and Tanzania. Any thoughts or suggestions?
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Old Jun 3rd, 2011, 06:46 PM
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I've done it at a lower end hotel in NBO than the ones you mention. Nothing of great value was stored. Everything remained intact.

Interesting both the travel agent and the tour operator say no. Perhaps the tour operator could help you out and hang on to the bag, even if for a small fee.
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Old Jun 4th, 2011, 12:58 AM
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We have always had guests leave their bags at 5 star hotels in Nairobi. Just make sure it is well locked with a secure lock (avoid cheap locks that multiple keys can open). Should not be a problem at all.
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Old Jun 4th, 2011, 01:50 AM
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Interconintental worked fine for me for this

Got great deals priceline.com

insuremytrip.com always wise though theft delays cancellations

Happy Travels!
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Old Jun 4th, 2011, 03:02 AM
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We stored our bags for 2 weeks at the Holiday Inn in Nairobi - they were clearly set up for this and all was fine (nothing of value in the bags of course)
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Old Jun 5th, 2011, 05:44 AM
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Thanks for the responses. We'll go ahead and do it - it will just be clothes.
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Old Jun 5th, 2011, 10:55 AM
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I've stored at Intercontinental and all intact when I retrieved.

If not the hotel, many tour operators (the in-country outfitter handling your safari) will hold bags till you're ready to collect and head on.
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Old Oct 2nd, 2020, 02:05 AM
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I know this is an old post, but when I stayed at the Nairobi Serena about the same time as the OP, accidentally left some travel documents (not my passport, thank goodness) in the room safe when checking out and travelling to Tanzania. The hotel safely held the documents for me until I returned to Nairobi for my flight home. Serena is an upmarket hotel and safari lodge company, and I had nothing but good experiences in the Serena lodges I stayed at during the safari as well as the Nairobi hotel.
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