cw

Dana, I've been following your story with interest. I'm so glad it was resolved satisfactorily.

CW

Patty

So glad to hear you got satisfactory resolution!

Kavey

I managed to miss this entire thread up until today (don't know how as I love looking at Namibia photos) so I've just read through the ENTIRE thing.

I'm horrified at your experiences and pleased that WS did, in the end, refund the entire costs of the Namibia segment.

Dana_M

Thanks everyone for your support.

Kavey-
I reposted my Namibia photos on picasa so they'd be with the Bots photos. You can see them at

http://picasaweb.google.com/Danastra...amibiaJune2007

Clematis1

Dana, that is terrific news. I'm very happy to hear WS redeemed themselves and acted honorably. That is a good benefit of working with a company that cares about upholding their reputation as well as having a high-volume, respected TA.

atravelynn

Good for you for pursuing this. Good for Wilderness for doing the right thing. This is the second instance I have read where they have come through when things (even loosely under their control) go wrong for the client. That's huge for their reputation. And good for Bert for standing up for his client. That's huge for his reputation too.

Perhaps your refund has something to do with the relationship between Bert and Wilderness. One more reason to use an established and reliable operator.

Thanks for sharing the happy ending. That means you have some spare change for gorillas!