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-   -   Mara Serena's actual email address (https://www.fodors.com/community/africa-and-the-middle-east/mara-serenas-actual-email-address-778688/)

sallysaab Apr 12th, 2009 11:35 PM

Mara Serena's actual email address
 
Hi guys,
Does anyone have an actual email address for the Mara Serena?
Cheers
Dot

twaffle Apr 13th, 2009 12:35 AM

No I don't, but are you back now? How was it all, can't wait to hear all about your trip.

Cheetahs on your car (yes got the email, tks) … how fantastic.

atravelynn Apr 13th, 2009 01:29 PM

From their website:


Mara Serena Safari Lodge
Telephone (254 050) 22253
(254 050) 22137
(254) 733-222500

Fax (254 050) 22382

E-mail Send an e-mail

Address P.O. Box 48690
Nairobi
KENYA

Serena Sales Centre (Nairobi)
Telephone (254 20) 2842333
(254 733) 284200,284201,284203
(254 727) 284200,284201,284203

Fax (254 20) 2718100
(254 20) 2718102
(254 20) 2718103
E-mail Send an e-mail

Address Serena Hotels
Williamson House, 4th Floor
4th Ngong' Avenue
P.O. Box 48690 - 00100
Nairobi

Cheetahs on the vehicle is a good sign.

sallysaab Apr 13th, 2009 06:40 PM

Thanks Lynn, I've tried there address as well as head office, also tried ringing both numbers.
They have double charged us, and wanted to get straight on to them. Will keep ringing and send them a fax, other than that I guess I'll just have to go back over there, damn!!!!!!!!!!!!!

atravelynn Apr 13th, 2009 07:08 PM

Or send me to the Mara and I'll straighten it out for you. If it is a credit card charge, you can work through the company.

cary999 Apr 13th, 2009 08:53 PM

About this time I'd be calling my credit card people, ask for their help, and disputing one of the charges.

regards - tom

sallysaab Apr 13th, 2009 10:30 PM

Thanks guys.
Lynn guess we're staying home after all, we're trying to get it sorted via the bank.


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