DO NOT travel with G Adventures!!!

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Dec 30th, 2015, 04:45 AM
  #21
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Join Date: Dec 2015
Posts: 9
thursdaysd,

Thanks for the suggestion, I will take the party there next.

G Adventures,

I have been in touch with "the right people" since I first reached out on 11/24, so while well-meaning I'm not sure what your post adds to the discussion. If you are available to me as well perhaps you can get me those names I asked for. Also, feel free to make yourself familiar with the particular facts of my case by reading the complaint forwarded to [email protected] by a fellow traveler after she posted about our experience on Instagram.

Thank you
Lynn
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Dec 30th, 2015, 07:07 AM
  #22
 
Join Date: Sep 2007
Posts: 1,085
I would never even consider booking a tour/trip where such vital information as the names of the lodges/accommodation and that of the tour leader were not provided. On that basis alone, I would have walked away after a first glance at the G Adventures website.
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Dec 30th, 2015, 08:05 AM
  #23
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Posts: 9
canadian_robin,

I have found that many companies post examples of accommodations they may use and say they are subject to change (and they often do change).

Regarding the name of the tour leader, I've never been provided with this at the time of booking, usually only a few days before departure when contact, etc. details are provided.

Can you recommend travel companies that provide all of this information at the time of booking? Would be great to know. Thank you.
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Dec 30th, 2015, 09:16 AM
  #24
 
Join Date: Nov 2004
Posts: 14,440
GAP & now G are well established enough brands that I would trust them to adhere to their promotional content whether lodging or personnel.

I've had lodging changed on me at the last minute with reputable agents and the change was acceptable. I've also had problems on trips, including with a tour leader who we knew in advance and was an expert and Lonely Planet author, and when I contacted the agents, things were squared away through refunds or vouchers. End result: Customer is a happy camper. Had that happened with LynnNYC, there'd be no Fodor's post.

The group leader is often not known in advance on group departures. I just did a Natural Habitat group trip not knowing the guide and was thrilled with the results. There was a driver and a guide promised AND delivered.

You can get around the mystery guide by booking a private guide, but that costs a lot more. The Wild Source with offices in Arusha and Colorado has stated my specific accommodations, including their own tented camp, and has arranged for the guide I like--George, for an upcoming trip. But I am paying a lot more than a G Adventure trip, by choice.

Doug MacDonald Safaris to Africa guarantees you Doug himself if you want him, along with specific accommodations. I used him last summer with great success, but again forked over more than a G Adventure trip.

For me, this is money well spent. But I understand others wanting to rely on an established company that offers a discounted price but promises a certain basic level of service.

It looks like G Adventures is trying to make things right now. Hope all parties can be satisfied in the end.
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Dec 31st, 2015, 07:25 AM
  #26
 
Join Date: Sep 2007
Posts: 1,085
I am afraid that we do not use a travel company, so I not in a position to make a recommendation. We research and plan all of our own trips. For each of our many trips to Africa, we have spent over a year reading, researching and drafting up an itinerary. Needless to say, it is very time consuming, but we enjoy it and it has ensured that, to date, we have always had most memorable trips - for all of the right reasons.
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