Quito Shopping

Homero Ortega & Hijos

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Homero Ortega & Hijos Review

Homero Ortega & Hijos, Cuenca's famous Panama hat maker, has a store here in Quito.

    Contact Information

  • Address: Isabel La Católica N 24-100, at Madrid, La Mariscal, Quito, 170143 | Map It
  • Phone: 02/252-6715
  • Website: www.homeroortgega.com
  • Location: Quito
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    Homero Ortega & Hijos Review

    In March 2010, my wife and I bought 2 beautiful (one for each of us)Panama Hats from Homero Ortega in Quito.

    Mine, after only fews days of wearing it got torn.

    I left 2 emails on their site, to no avail.

    I call the store last November (2011) and told the lady on the phone that I will send the hat to be repaired or reimplaced.

    I sent the hat and as of today (more than 3 months after I sent them the hat) February 2012, they kept my hat and never send me another or fix mine.
    How do you call that ?

    A very angry and frustrated customer.

    Jack Leger

    by Jacques_Leger, 2/26/12

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