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Buenos Aires Hotels

Hilton Buenos Aires

  • Бассейн с видом на город

  • new BMW in the lobby fantastic

  • rooftop pool

  • across the bridge on the river looking bach at the Hilton

  • Hilton Hotel Buenos Aires - só fachada

Pros

  • Fairly priced
  • Central location
  • Great staff

Cons

  • Popular for conventions, which often means lots of people try to check in and out at the same time
  • No subway service nearby

Updated 07/10/2014

Fodor's Review

This massive glass-and-steel structure puts you close to downtown and the seafood restaurants and fresh air of Puerto Madero. In the atrium lobby, exposed glass elevators and wraparound hallways are unusual and dizzying at times. Rooms have walk-in closets and large desks, and the turndown service always includes delicious little chocolates. The rooftop pool is a great place to sip a fruit smoothie and stare at the skyline.

Hotel Information

Address:

Macacha Güemes 351, Buenos Aires, Buenos Aires, 1106, Argentina

Map It

Phone:

11-4891–0000; 800-774–1500-in U.S.

Website: www.hilton.com

Hotel Details:

  • Credit cards accepted
  • 418 rooms, 13 suites
  • Breakfast

Updated 07/10/2014

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Apr 10, 2012

Hilton Hotel Buenos Aires Review

Modern Comfort in a Gentrified Neighborhood We stayed for four nights from February 15 to 19, 2012 in a Queen Bed Deluxe Room at the Hilton Buenos Aires. We used 2 free-night certificates from a great promotion that Hilton offered in 2011, plus we remitted 34,000 points per night for an additional 2 nights. (The AAA rate on our room was US$218 if we were paying.) Despite being Diamond members, there were no upgraded rooms available for us, although

the front desk clerk informed us that there really was not any difference between the regular and executive rooms in size or decor except for the location of the rooms, which were on the top two floors of the hotel nearest the executive lounge. The hotel has a good location in Puerto Madero next to the river, which features a waterfront promenade filled with many different kinds of restaurants, bars, and mini-markets, in addition to the ferry terminal at one end and the casino at the other end. The hotel has a better-than-average gym, a steam room, sauna, and a two-tiered roof terrace with a small pool. The pool/bar service is very slow and indifferent; no one came to ask if we wanted a drink in the 3 hours that we spent outdoors on the lower deck, and there was lots of trash and plastic cups blowing around in the wind because no one cleaned up. (Oddly, we saw at least three lifeguards/attendants every day when we was there, but it did not seem like they were doing much work.) There are a good number of lounge chairs, several table/chair sets where you could eat a meal, and a few of those modern papasan chairs and canopy beds, although nearly all were full on the afternoon that we spent there. There are no true pool towels - guests are given two smallish bath towels to use instead, which seemed a little cheap to us. We had heard that the hotel sells passes to local residents for the gym and pool, and the pool deck was filled with local Porteños enjoying a sunny Saturday afternoon. It seems that also included with these passes is access to the executive lounge, which meant badly-behaved youngsters running through the lounge, sticking dirty fingers in the food, and cleaning out the small refrigerators of any type of carbonated beverage. They also overtook the billiards table, throwing the pool balls all over, including at the glass enclosure separating the table from the main part of the lounge; that was not merely annoying, it was dangerous! The staff in the lounge were nice, but they seemed resigned to the behavior of these children, probably because it happens often, or possibly because they themselves have been reprimanded for correcting the children. The hotel is modern, with an open atrium around which nine floors of rooms are arranged. There are several elevators, so the wait was never long. The hotel seems to host many conferences and meetings because of the large, dedicated space for functions. The business center is located in this function annex, but when we tried to use it to print off our boarding passes, it was un-staffed and the computers seemed to require a password which we did not know. There is an ATM right in the lobby near the gift shop, and taxis were almost always lined up outside the hotelm, with a doorman present to hail one for you. The hotel has a coffee/pastry bar, a wine bar/restaurant, and another restaurant that serves buffet meals. The executive lounge was a nice size, with some table seating, lounge seating, a sofa facing a flat-screen TV, a billiards area, and several computers. There is another semi-outdoor living area separated by retractable glass walls/doors that faces the pool deck, part of which is outdoors (if you smoke), with steps leading down to the pool area (smoking is also permitted around the pool). The lounge opens a bit late on weekends - we tried to go at approximately 8:00 on Sunday morning and it was not yet open (although the tables were clearly set in anticipation of the opening). The lounge provides breakfast (mostly cold items, but also with one or two hot components) and an evening cocktail hour from 18:00 to 20:00, featuring hot and cold snacks and complimentary drinks (wine, beer, champagne, mixed drinks). Our Queen Bed Deluxe Room was a nice size, with the queen bed, of course, a desk and chair, a table and two chairs (but sadly, no lounge chair/ottoman), and a bar area containing a mini-bar (but not a wet bar because it had no sink). We had trouble working the TV; perhaps better written instructions could be provided. The walk-in closet was large, as was the bathroom, with separate cubicles for the toilet and bidet and the large shower. A separate bathtub and one sink (not a dual vanity) completed the room. Basic toiletries such as shampoo, conditioner, body wash, and lotion were provided. We read some previous guest reviews that said no slippers or bathrobes were supplied, but that was not true in our case, although the items were delivered to us after check-in rather than being immediately available in our room. There were even different men’s and women’s slippers provided for each of us. We were supposed to receive two complimentary bottles of water, but they never arrived, and days later when we called down to the front desk, we were told to take two local waters from the mini-bar (for which, as promised, we were not charged). The air-conditioning worked amazingly well, and although the rooms at this hotel do not feature balconies, they do have windows that open a bit. Our room overlooked a courtyard area and some nearby restaurants; rooms on the opposite side overlooked the street. Nearby restaurants include Bull/Havana, Pizza Madero, Cabaña las Lilas, and Carletto, among many, many others. The hotel is located near the Puenta de la Mujer, a pedestrian suspension bridge whose shape supposedly represents the shape of a woman bending backwards. Wi-Fi is free for Hilton HHonors gold and diamond members. Overall, we liked this hotel and the area in which it is located. The property was well-maintained, and the staff and service were good; however, it is a modern building and neighborhood, and lacks some of the personality of the older, more charming parts of the city. If we were able to stay again for free using award nights, we would not hesitate to stay here, but if we were paying, we might try a more historic area such as Recoleta at a hotel like the Park Hyatt Palacio Duhau, the Four Seasons, or the Alvear Palace. (Of course, those hotels generally come with a really high price tag!)

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Oct 26, 2011

Hilton Hotel Buenos Aires Review

My stay in Hilton is, so far, a BIG disappointment. And not to mention that it has become a stressful experience. I am staying in Hilton for 41 days and most of it has been stressful. (Yes, unfortunately I have to stay here for a few more days since I'm on a business trip and Hilton is the closest hotel to our office.) I am a Hilton gold member and was told that I will be upgraded to the executive lounge when a room becomes available (Gustavo of

the front desk told me there was no available room when I arrived) but I'll be checking out 4 days from now and I have never been upgraded. But when one of my officemates arrived three weeks after me, they put him in the executive room even though I requested to be waitlisted and he didn't have a reservation just because he paid for the room. Is that how gold members are treated in Hilton? The receptionists at the front desk rarely smile and should be taught good customer service but the receptionist named Rosario is the worst. She NEVER smiles, a snob and sounds condescending when she talks. I don't know if she's aware that she works for a service industry. THERE IS NO WI-FI INSIDE THE ROOM. Like how the hell is that possible for a luxury hotel? Good thing that I brought my Airport Express so I can have wi-fi inside the room. My officemates have to go to the lobby or outside their rooms just to get a signal. I can get a better wi-fi signal at the middle of the street. And that's no joke. Part of my benefits as a HHilton gold member is the breakfast buffet at El Faro. The restaurant staff is all nice and accommodating (front desk should learn from them), especially the two Mercedeses (the chef and the waitress), David, the two Fernandas, and the other three waitresses which I forgot the names, BUT the food is SO uninspired. I've been staying in Hilton for more than a month now but their morning breakfast buffet NEVER changed. Eggs, bacon, sausage, pancake, french toast and scrambled eggs are staple then two dishes will be routinely changed with rice, asparagus, steamed tomato, french fries, and potato wedges. (See how I already memorized their options?) It may be OK for a week or two but having the same thing for more than a month is not funny anymore. I've stayed in other hotels and they change their menu almost everyday. I stayed in Four Points Mumbai (which is considered only a 3- or 2-star hotel) but their food selection is way better that Hilton's. I couldn't care much about those things actually but what I can't accept is how Hilton handle the security of their guests' belongings. I "lost" my perfume in my room and called the attention of Hilton to investigate how it happened. I bought the perfume at the airport when I arrived in Argentina and just used it twice since I still have another bottle which I brought from Manila. I asked them to do an investigation because I find it weird that my three phones, laptop and 2 cameras which were lying around in my room were still there but it's the perfume that got "lost". I just don't want to believe that it was stolen because the cleaners are so nice to me so I just want to think that one of them may have accidentally thrown away the perfume (Issey Miyake) since it looks empty especially when new because the bottle is frosted. But I was told by Gaston, the duty manager, that cleaners don't and shouldn't throw away anything that's not in the trash bin. So I told him that I am not stupid nor crazy to throw away a bottle of perfume that I just bought. He said he will ask all of the people/cleaners who went into my room if they saw the missing perfume bottle. I didn't get a call from him after two days so I made a follow-up and that's when he told me that all of the cleaners denied seeing the perfume bottle and that all of them just saw 1 perfume bottle (Bulgari). I already resigned the idea of getting my perfume back since I feel that it's not worth all the trouble they're giving me and I hate that they try to make me feel that I'm just making up a story. Until Silvia (one of the cleaners I got to talk to) admitted that she saw and perfume and she clearly remembers where it was. I don't know what "investigation" Gaston did nor how he asked the cleaners about my missing perfume but I just showed Silvia a picture of the missing perfume bottle from the internet and she remembered it immediately. So I tried to call up Gaston but I was told that he's on leave and will not be back after a few weeks. So Mariela, another duty manager, took up on the case and promised that they will be replacing the missing perfume. But three days after our conversation and there was no sight of the replacement so I made a follow-up. I went to the reception desk after I got from work and I got to talk to Brian, another duty manager. He said that Mariela told him that the perfume will be replaced and that they just can't find a store that sells it. A day after that, I got a call from Mariela. She is apologizing for a misunderstanding because she thought I don't want the perfume to be replaced anymore (WTF?!). So I called up the guest relations manager (Pablo) this time. I was just so disappointed that Brian and/or Mariela just added to my aggravation by lying to me on the status of my dilemma since they have contradicting claims. Finally, after three more days, I got my perfume replacement with a letter that I have to sign that I won't be suing Hilton. I just wanted my horrible two-week ordeal to end so I just signed the paper and got my perfume but I really felt like I have to be compensated for staying in Hilton just because of the trauma I had. I thought Hilton has learned a lesson from my situation about security when I was told by my officemate that she can't find her Blackberry phone in her room last Sunday. Currently, Hilton is doing an "investigation" but I told her to report it already to the police and our office since we are leaving in a few days and she may not be able to get her phone back anymore after we leave. I don't know if Hilton is doing a background check on the employees that they hire or if they just get people off the street and hire them. I am a platinum member on another hotel company and never had this problem. I wanted to stay in one of their hotels in BA but was told by my officemates to stay in Hilton since it's near our office. But looking back, I wouldn't mind walking longer distance everyday just not to experience this again. This is, so far, the worst hotel stay ever. I expected so much from Hilton since it's a global brand and other friends recommended it but it gave me nothing but disappointment. I was asked by our company if we would still advise other employees to stay in Hilton in the future and I gave a big NO. For obvious reasons. And this means tens or hundred employees of our employees who regularly go to BA for business trips. Their only saving grace is their restaurant staff (during breakfast and dinner) and their cleaners (Luzmila and Silvia). Hilton should be rewarding those people because they are the ones who work hard to make my horrible experience a little bit bearable.

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Nov 30, 2009

Hilton Hotel Buenos Aires Review

Truly enjoyed our experience at this hotel. Service was excellent. Very friendly and helpful employees. Room was really nice. Liked the location and would most definitely stay there again.

By John

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May 10, 2005

Top Notch Service In Stylish Puerto Madero

The perfect base of operations for a trip to Buenos Aires. All aspects of the facility are top-notch including the rooms, service and architecture of the building. Of particular note is the service in executive lounge, it's outstanding.

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