The Chateaux at Silver Lake

OK-so we had high expectations for this hotel, given the pricing. While it was beautiful, and a great location for skiing, the service was lacking. We would request something, and it would take too long to come. Or we would tell them to wait a little while because we were changing for the hot tub, and they would come in 5 minutes while we were dressing. The 1st day, they forgot to clean our room and we came back to a mess at 3 in the afternoon. Information from the staff was often incorrect, and the concierge was not knowledgeable or friendly. The room lacked common amenities that make one's life easier when traveling, such as hooks for towels and robes, and a place to put your toiletries. A pedestal sink is pretty, but not functional when you are staying somewhere for a week, and need someplace to put your things. All and all, I would expect a little better service from a place that charges $500 per night.