Alamo Springs Cafe Review

Reviewed by HillCountry from Texas on 8/24/09
First, our group arrived at about 4:30ish on a Saturday afternoon. It wasn't quiet crowded yet. The place is extremely small, crowded, loud, dirty, and very hot. It only got hotter as it started filling up with customers. We kept getting bumped and brushed up against our entire meal.

I am not too sure that this place could comply with any type of fire or health codes. It is not in the city limits but someone might want to check on this for safety reasons.

When we first arrived, we had to help ourselves to a drink from the cooler. It took a while to finally get a waitress that we had to flag down. As a matter of fact, we were on our second drink before we were able to flag down the waitress to place our order. It was a good think we had already helped ourselves to a drink from the cooler or we would have been dehydrated at this point. By this time, it was swarming with customers. We were extremely hungry and hot.

By the time our food got there, we were starving but the one thing I have to compliment them on is it was a fantastic burger. It is a little on the expensive side but well worth the money but not the rude, slow, and unbearably hot conditions.

We continued to help ourselves to the cooler and managed to flag down our waitress yet again to place a milkshake order. Once we placed the shake order, a few of us stayed at the table and sent one up to try to get in line to take care of the tab. She never brought us our tab so it took a really long time to wait through the line to pay the tab.

Meanwhile, this really rude lady kept emerging intro the dining room inquiring across the restaurant rather loudly about what we are waiting on. Our party informed her a several times that we were still waiting on our milkshakes that we had already paid for and had not received.

After this occurred several times, the "rude lady" emerged one final time and standing in front of the entire dining room shouts out "hey" and starts flailing her arms and shouts out, "we need the table, ya'll gotta move, ya'll can wait outside for your milk shakes" Now, it was August, it was hot in the restaurant but it was a 102 degrees outside

I couldn't believe my ears. The rude lady I was told was the "owner". We were kicked out after they had our money and she didn't even have the decency to come to our table and address us in a polite manner. It wasn't our fault that the service was slow. Instead of her "yelling" at her staff, she felt obligated to yell at her customers. Way to go Alamo Springs!

I would have understood it a little better if she would have at least walked over to our table and addressed us on a personal level and said something a little more politely like" I am sorry for the slow service but we are really short staffed today and I am really sorry that it has taken so long for ya'll to get served". "We are really busy right now, would ya'll mind terribly if I could find another area for ya'll to wait for your milkshakes so I can seat some of the other customers?

Instead, our party was embarrassed in front of the entire restaurant that made us look like we had done something wrong.

In our party was one of the owners of a very large family owned successful Texas restaurant chain and they were absolutely appalled . Way to go Alamo Springs, that was really good for your business!

We were recommended to this place by a really good friend. I am sure it might have been a great place before it made the magazine but obviously it has gone down hill. He is a very wealthy local resident so I can not wait to give him the feedback on our "dining experience". Way to go Alamo Springs!

As far as the milkshake that was $4.25 each, it was melted and not worth $1.25 when we got it. It took 2 hours from the time we entered until the time we left.

I probably would only consider take out for the burger but absolutely would not waste my time, energy, or money for another "dining experience" at Alamo Springs Cafe!

Member Rating: 1.8
Ratings details: Food: 3.0 Atmosphere: 1.0 Service: 1.0 Value: 1.0