HarbourView Inn

This is a pretty hotel in a great location but with serious shortcomings. The room, though spacious and nicely decorated, could have been much cleaner (hair stuck to the hair dryer in the bathroom, jelly on the ottoman and on the carpet). The room was not made up until very late in the day--as late as 4:00 p.m.--on our first two days. Our second night, we returned from dinner to find our bathroom and part of the bedroom floor sopping wet due to a leak from the ceiling above. My husband's shaving kit was completely ruined by the dirty water (sewage?!?) that leaked from above. When we asked to be moved to a different room, we were told they had no comparable room available, and that they could only put us in a non-waterview room. When we told them that was unacceptable, and asked them to find us a comparable room in another hotel in town, they somehow managed to "find" a waterview room. In the process, the night manager made it very clear that we were not entitled to the same consideration as guests who made their reservations "directly with the hotel"--apparently, making a reservation on their web site doesn't count. The night manager said he had noted the problems in the journal and was sure the General manager would "take care of us." We completed our stay (an additional two nights) and never heard a single word. We didn't expect anything other than an apology for the inconvenience and perhaps an offer to reimburse my husband for the loss of his shaving kit and toiletries.
To be fair, the bellmen were terrific--pleasant and helpful--as were the room service staff. Housekeeping, the front desk staff, and the management leave a lot to be desired.