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Philadelphia Nightlife

Susquehanna Bank Center

Updated 05/19/2011

Fodor's Review

Formerly known as the E-Centre, the Tweeter Center, across the Delaware River in Camden, New Jersey, programs everything from symphonies to rock and roll in an adaptable space. The indoor section ranges from 1,600 to 7,000 seats; the lawn seats 12,000. Shows include major rock and pop acts as well as touring musicals and children's theater.

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1 Harbor Blvd., Camden, New Jersey, 08103, USA

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856-365–1300-ticket information and directions

Updated 05/19/2011


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May 22, 2013


TO WHOM IT MAY CONCERN: The MMRBQ 2013 was our first concert. We had a countdown to the event underway ever since we got the tickets at the early release time on January 23rd (MMR VIP). We had begun recruiting our friends in order to escalate the experience. My husband used his remaining vacation days at work so we could enjoy the entire day without worrying about work the next morning. Everything was great,

our friends and us were having a incredible time. My husband and I decided to use the facilities and warm up for a few minutes towards the beginning of the Alice in Chains set. My husband asked an older female staff member if he could take a few pictures of the stage before returning on the ramp to the lobby. She said it was fine, my husband took a few pictures, I waited a few steps behind him. A different female staff member began pulling on my shirt and telling me we had to keep moving. I asked her to stop putting her hands on me and went to tap my husband to keep moving. Before I could reach my husband she grabbed both my wrists and told me to stop being a bitch. I looked at my husband hoping he would turn around. As soon as he turned around he was grabbed by two large staff members and was dragged along side of me. My assailant continued to call me a bitch and tell me it was my fault as she restrained me with my arms behind my back. We were thrown into the security office with a balding man in a white shirt. He refused his name and demanded my husband's ID. My husband inquired why our ID's were needed and not our tickets. The balding man demanded his ID and looked at his 2 younger staff members standing next to me at the door. The 2 goons jumped my husband, knocked him off a bench, and pinned him to the floor. They continued to man-handle him, forcefully entered his shorts, and ripped his wallet from his pocket. The balding man looked at me and asked if they had to do the same thing to me. I told him I would present my ID if asked with respect not as if I was a caged and cornered animal. After our ID's were taken the bald man accused my husband of being on drugs. My husband denounced the outrageous claim. He then spoke into a microphone on his shirt asking for EMT service. Two men in all black showed up saying they were EMT's, they looked at my husband and asked what he was on. My husband and I do not do drugs, we enjoy beer, RESPONSIBLY! The EMT's wanted to test him and made us walk outside in the rain to a different area and room. The entire time we protested the staff members accusations and bullying. We were held against our will. We kept pleading with our captors until they returned our IDs. The second room contained 8 gurneys filled with people laying in their own vomit. I proceeded to ask the EMT's why we were being held against our will since we were obviously coherent and nowhere near such levels of intoxication. I was told to shut-up and stop asking questions. My husband threatened to call OSHA and sue for assault and harassment. The staff continued to order us to shut up and stop causing trouble. Suddenly another man in a white button shirt in the room told us we were free to go home. We were not allowed to go back and enjoy the concert. The entire situation was unnecessary harassment and completely detracted any positive memories of the concert, considering we were denied the ability of attending it. The event staff had no reason to put their hands on us or hold us against our will in those rooms. After all of the abuse and harassment we were pushed into a back alley to find our way back to our car. The unprofessional and incompetent staff should be terminated and jailed for their actions. The brutality and imprisonment was far beyond reasonable considering we were taking pictures on the way to the lobby. If the Susquehanna Bank Center staffs employees with the notion that customer service means brutality, what the hell else is happening in those rooms that the public is not aware of? The staff members would not give us their names and they covered their tags when my husband tried to take a picture from his phone. We missed most of Alice in Chains and all of Soundgarden. The entire reason we bought the tickets was because the MMRBQ was hosting two legendary rock bands from the Seattle movement. The MMRBQ represents so much positive aspects rock fans can cling to, and embrace the concert season. WMMR certainly doesn't deserve the dark disgusting underbelly that the Susquehanna Bank Center employs. Timothy and Michelle Love

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