Asheville Sights

Biltmore House and Estate

  • 1 Lodge St. Map It
  • Biltmore Village
  • Castle/Palace/Chateau
  • Fodor's Choice

Published 07/23/2015

Fodor's Review

Built in the 1890s as the private home of George Vanderbilt, the astonishing 250-room French-Renaissance château is America's largest private house. Some of Vanderbilt's descendants still live on the estate (not in the main house, though), but the bulk of the house and grounds is open to visitors. Richard Morris Hunt designed it, and Frederick Law Olmsted landscaped the original 125,000-acre estate (now 8,000 acres). It took 1,000 workers five years to complete the gargantuan project. On view are the antiques and art collected by the Vanderbilts, including notable paintings by Renoir and John Singer Sargent, along with 75 acres of gardens, a conservatory, and formally landscaped grounds. You can also see the on-site winery, the most-visited in America. Candlelight tours of the house are offered at Christmastime. Also on the grounds are a deluxe hotel, many restaurants, and an equestrian center. A section called Antler Hill Village, with holds shops, restaurants, farm buildings, and

crafts demonstrations. Each summer, Biltmore Estate hosts music concerts with nationally known entertainers. Most people tour the house on their own, but guided tours are available. Note that there are a lot of stairs to climb, but much of the house is accessible for guests in wheelchairs or with limited mobility. At busier times, self-guided visits of the interior of the house now require a reservation, so call in advance or book online. Pricing is complex, varying by month and day of the week, and not inexpensive, but a visit is well worth the price. The lowest rates are January–March. Save money by buying tickets online rather than at the gate, with the lowest prices for tickets purchased seven or more days in advance.The best deal is the annual pass, allowing unlimited admission for a year and sometimes costing only a little more than one-day admission.

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  • Biltmore House, Asheville, North Carolina, USA

    Fotoluminate LLC / Shutterstock

Sight Information

Address:

1 Lodge St., Asheville, North Carolina, 28803, United States

Map It

Phone:

828-225–1333; 800-411–3812

Website: www.biltmore.com

Sight Details:

  • $44–$59 for daytime visits, with access to nearly all parts of the estate
  • Late Mar.–early Nov., house open daily 9–4:30; late-Nov.–early Mar., hrs vary.

Published 07/23/2015

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Jul 5, 2017

How my daughter almost died at Biltmore Estate

We booked a stay at the Biltmore hotel for the evening of April 2, 2017 with our daughter. When we arrived, we decided to rent bikes and purchase tickets for a tour at the mansion. After touring the mansion, we decided to grab a quick bite to eat and decided on ice cream at the parlor. We were behind a family that informed the server of a nut allergy and when we approached the counter my daughter mentioned she had a severe tree nut allergy and requested

that they use a clean scoop. The 2 older women waited on us, the 2 teen workers waited on the other family. The older woman with brown curly hair mentioned that they "get requests all the time due to allergies" and the woman with blonde hair scooped the ice cream. We noticed that there were a few flavors that were clearly marked with "nuts" however, the cappuccino crunch was not marked at all with a nut warning. We ordered chocolate with cappuccino crunch and as soon as my daughter began to eat it, she had an allergic reaction. When she ran back into the parlor to ask, they confirmed that there were indeed nuts in the cappuccino crunch. In a panic, we ran to the info booth and asked if anyone had a first aid kit with benadryl or an epi pen. They stated they had nothing. We began to cause a stir and found a security guard and they confirmed they had nothing to help as well. A worker checked with the gift shop to see if they sold benadryl, and I'm sure you know they don't stock it there either. Her throat began to swell, and the only option we had was to began yelling for help in the middle of the courtyard, pleading with customers to come forward if they had benadryl or an epi pen. No one came forward. Finally, I asked them to call 911 but also knew they would never arrive in time. A security worker offered to drive us back to the hotel where we had an epi pen and drove us back at a high speed, passing traffic and driving on back roads and grass to make it there in time. A month later, I still find it impossible to share without breaking down. We made it back to the room just in time and used the epi pen and a dose of benadryl. She would not have made it without the security driver, everyone else was frozen and offered no help or assistance. Here are my concerns: (1) If you sell products with nuts, they should all be clearly marked (2) If you sell products with nuts, you should have a first aid kit on hand, or at a minimum stock benadryl in the store so that it can be purchased (3) Staff at the ice cream parlor need to be adequately trained on food allergies and how critical procedures need to be followed (4)Security personnel (with the exception of the driver) need to be adequately trained in emergency events. Your building is so far off the main road for an emergency vehicle to arrive, but none of them even suggested to call 911. They stood frozen with no help, and no answers. (5) When I reached out, Cloreitha wasn't even aware of the incident which is most concerning to me. The only positive outcome from these situations is a chance to learn something from it and develop stronger policies and procedures. If workers don't report emergency incidents, nothing will ever change. (6) While, I'm sure you have a busy schedule, I only heard back from you after 2 weeks when I requested the name of your supervisor so that I could write a letter. I'm not confident that your department takes these events seriously. (7) After spending hundreds of dollars on an overnight at the Biltmore Estate, we were left with a ruined vacation stay.

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