Niagara Falls and Western New York Hotels

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Guidebooks

The Spencer Hotel & Spa

At a Glance

    Pros

  • central air
  • massage treatments

    Cons

  • small, unimpressive breakfast
  • weak Wi-Fi signal
  • limited parking near hotel (most parking in a lot several blocks away)

Fodorite Reviews

Average Rating:  

The Spencer Hotel & Spa Review

Rooms at this Victorian hotel are individually decorated and named for great authors. The decor varies considerably from room to room. The Agatha Christie room is decked out with fern-print wallpaper that has a sort of psychedelic effect; the Isabel Allende room has cactus murals on the walls and a desert-hue theme. Some rooms are small and cramped, whereas others are quite capacious. Many have hand-painted murals or faux finishes on the walls or ceilings. Gardens surround the inn, which stays open all year. During the Chautauqua Institution season, the minimum required stay is a week.

    Hotel Details

  • 19 rooms, 4 suites.
  • Rate includes breakfast.
  • Credit cards accepted.

Fodorite Reviews

Average Rating:  
  • Room  
    Décor  
    Service  
    Value  

    Avoid this place

    I have traveled the world sleeping in every type of accommodation you could imagine. This was the poorest return on my dollar that I have ever experienced. What I received was nothing similar to what was promised or expected.

    I booked a romantic get away. We agreed on a specific spaciousness room based on sleeping arrangement, first floor easy access (I am handicapped), jacuzzi tub, and internet access (My wife needed to finish some work tasks). I called back the following day to add a third day and make spa and dinner arrangements. No one there was able to help me, it seems that everything is arranged personnally by Helen the owner. No one else was permitted to accomplish these routine tasks. When she finally returned my call she took the additional information then indicated that she needed to go to another computer and would call back. She was clearly confused. At that point I became a bit curt with her and asked why no one seemed to know what was going on. She later called back and indicated that everything was arranged as I had requested.

    Upon arrival I was flabbergasted to discover that, without my knowledge or approval, she had switched us from the room for which I have written confirmation,to another room totally different from what I had arranged and payed for. Top floor, sporadic internet access, cramped room, the water in the tub was tepid and mold burbled out when the pump was started. Helen apparently became vindictive and did everything she could to minimize our enjoyment of the facility. As the time went past it became apparent that everything that transpires there is in complete accordance with her personal whims and desires.

    The food was excellent, the decor was very nice. Helen does do an excellent job with the decorating and much of the cooking. The staff were all friendly, courteous and accommodating. Donna used all of the spa services. The spa staff (contractors which she brings in)all performed flawlessly. However, they had to work around the inefficient conditions imposed because of Helen's emphasis on appearance instead of functionality. She will probably attempt to blame housekeeping or our "Room Change" for the unsanitary tub, but as I said - EVERYTHING - that happens here is exactly as she dictates.

    If you are looking for a place where the views of one person override common sense, efficiency, and hospitality this is the place for you.

    In addition of course the failure to insure that the tubs are properly clean and sanitized as well as the unauthorized switching of rooms are probably illegal.

    by topzephyr, 2/17/09

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