The Excelsior Hotel

I chose the Excelsior because of it's location, rating and the review written by another Fodor's member. I am writing to say that it gave me a very distorted perception of what I would find as a guest at this hotel. At check in, one of the employees (female) at the reception desk was talking to someone who was calling in for information. It was very apparent that she felt she had better things to do with her time than answer these questions, and ended up slamming down the phone in complete disgust. I don't know what they were asking, but her behavior was very unprofessional. I requested a museum view, and got just the opposite. When I mentioned it to the employee when he came to my room to fix the air conditioner, his response was "it's a view". It was a very hot day in New York (about 90 degrees), and upon entering my room I found that the air was not on and it was about 80 degrees. The room was dark and unappealing. There was no fan in the bathroom, so it was a cloud of steam after we took our showers. Last but not least, I was charged for a breakfast that I never had. I have contacted the hotel I have left a message and emailed), and after two weeks I have had no response. Needless to say, I will never go back and I would suggest you look for something else if you would like to be treated as a potential returning visitor to New York.