A favorite for in-the-know travelers, the Wales is pleasant if unassuming in a sedate neighbhorhood. Standard guest rooms are small, but they do have fine oak woodwork, interesting photographs and art, and Gilchrist & Soames bath products. Most of the suites face Madison Avenue and some offer Central Park views from the higher floors. This property has great space for guests in the common areas, including the Carnegie Lounge on the second floor, and a rooftop bar open
seasonally. Sarabeth's Restaurant, a local favorite for brunch, is in the hotel (and available for room service), as is Paola's, a neighborhood Italian restaurant known for one of the best pesto pastas in town.
Oct 29, 2003
great staff, excellent service, busy madison ave
Dec 17, 2002
What was supposed to be a romantic weekend in NYC was not thanks to the Hotel Wales. While it does have some nice aspects (high end toiletries, a harpist playing at breakfast, an interesting location if you like the UES, these are by far outweighed by the disadvantages. The biggest problem with the hotel was noise. Slamming doors were heard at all hours through the thin walls-we couldn't take a nap or sleep in. Our room was so small that there was
not a piece of floor large enough to open up the suitcase. We evenutally had to remove the chair from the desk and open it under the desk. On our last day the hot water heater broke and there was not hot water in the entire hotel so we couldn't shower. While the hotel did try to make amends by offering a free night on another stay I won't take them up on the offer. Additionally, the blinds in our room were broken, the bathroom was not very nice, the tv is very small, there are no pay-stations, and I never saw evidence of the videoplayer they advertise on the webpage. Lastly, the drywall is stained and cracked throughout the property. The price was far out of line for the quality. Stay somewhere else unless you can get a room for less than $125 a night.