Window boxes filled with grass, bowls heaped with green apples, flowing curtains, and vast floor-to-ceiling windows that pour sunlight into the airy lobby all conjure up a calming outdoor vibe here. Quite a trick considering a hopping bar and a sunken sitting area flank the reception area. Although tiny, rooms are rich in natural materials, and soothe with elements such as feather beds and slate-floor baths instead of the ubiquitous polished marble. Downstairs, Heartbeat Restaurant serves heart-healthy foods; the attached Whiskey Blue draws a young, hip, and moneyed crowd; the recently renovated Bliss Spa flagship draws legions of beauty devotees.
Posted by Beautykat from Los Angeles on 11/20/07
When the Marriott across the street looks more appealing, you have to wonder who is giving the W properties the 4 Star rating.
I checked in to a smoky smoking floor which I did not request. The room was about 100 square feet and the entire floor reeked. Besides the stench and the size, the paint was peeling from the ceiling, wallpaper falling off the walls and cigarette burns in the carpet. We were given a bigger room on a non-smoking floor, which was kind of the manager, however, there is no turn down service, something typical of 4 star hotels and a hot water issue. The incredibly loud ice machine in the hallway did not work and the room service trays sat in the hallway all day long. For a city with a roach problem, I couldn't believe they would allow food stuff to sit that long. But then again, the wallpaper and carpets outside the rooms resembled the interiors.
I polled several guests over the two days I stayed here and all of them called the hotel "run down", "tatty", "overpriced" and "definitely not 4 Star".
I will say the W Union Square is fabulous, but this is like staying at a Comfort Inn on the outskirts of Detroit.
Posted by sophiev from CT on 7/18/07
I agree with all the above reviews. I have stayed at the Tuscany, Court & Union Square W's. Love them all. We had an incident happen at the Court and were offered a great rate on a suite in the W New York as a consolation. It was not worth the switch! No one cleaned the room, there were mouse droppings in the corner, dirty bathroom. Tried switching rooms and they did not accomodate. Would NOT recommend! Stay at the Court or Tuscany!
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