Waldorf=Astoria Review

Reviewed by lynnandcarly from new york on 12/28/08
My 18 day stay at the Waldorf Astoria was the worst hotel stay in my life. The lobby is gorgeous, but everything begins and ends there. The hotel personnel are rude and curt. Everything at the hotel is over-priced and the room was filthy. When we arrived I had to ask to have the dirty carpet cleaned. It smelled and looked as if it hadn't been cleaned in ten years. From there the stay just went downhill. There was a leak in the ceiling over our toilet and a 3 foot hole in the ceiling. I asked repeatedly to have the hole repaired only to be lied to by hotel personnel. My 8 year old daughter and I were locked out of our hotel room by the hotel management. It was a frightening and very upsetting experience for both myself and my little girl. I have stayed at many 5 star hotels in the past and this hotel should be rated as a 1 star hotel. The 1 star they earn from me is the elegance of their lobby. After that expect your stay to go downhill.

Member Rating: 1.6
Ratings details: Room: 1.0 Atmosphere: 4.0 Service: 1.0 Value: 1.0

Reviewed by CathySmile from Windsor, UK on 9/22/08
We stayed last month on points and if that made a difference in the service received,we couldn't tell. In fact we tried to extend our stay on cash but the hotel was fully booked.
We ate at the bull and bear and had a lovely supper. We missed the financial show shown from the bar but among the mix of wall street types and tourists were two policemen having their dinner.
Great atmosphere. The room was a little old fashion but that was part of the charm.

Member Rating: 4.4
Ratings details: Room: 4.0 Atmosphere: 5.0 Service: 5.0 Value: 4.0

Reviewed by RVBV from Bay Village, Ohio on 7/1/08
We enjoyed the W=A for an anniversary trip. Our goal was a special trip and the hotel portion of the trip did not disappoint. We were sent congratulations for our special day from guest services. We had two very good meals at the hotel, breakfast at Oscar's and dinner at the Bull and Bear. B&B service was a little spotty, but the food was excellent. We would rate our whole experience as very good. We got what we wanted and would return to W=A again.

Member Rating: 4.0
Ratings details: Room: 4.0 Atmosphere: 5.0 Service: 4.0 Value: 3.0

Reviewed by arthill from La Grange, Illinois on 6/12/07
Just spent three nights in a one bedroom suite with two full bathrooms. Tip top shape, wonderful bed, decorations and appointments. Corner room. Service was great from reservations to front desk to turn down service. Expensive although maybe not for New York but very impressive. Definitely one of the nicest hotels we've stayed in. Room was immaculate.

Member Rating: 4.8
Ratings details: Room: 5.0 Atmosphere: 5.0 Service: 5.0 Value: 4.0

Reviewed by maureengg from Miami on 5/16/07
because the service is lousy, lousy, lousy, beginning with registration where any question is met with attitude. The lobby is lovely as befits this historic hotel but the room was musty, the plumbing iffy and the attitude was condescending at best. With lots of other choices to be had in Manhattan, I will not stay at the Waldorf again unless someone else is paying for it. . .

Member Rating: 2.0
Ratings details: Room: 2.0 Atmosphere: 4.0 Service: 1.0 Value: 1.0