Eloise's adopted home on the corner of Central Park, the Plaza is one of New York's most storied hotels, hosting all manner of dignitaries, moneymakers, and royalty. This landmark property emphasizes service, with white-glove butlers for each guest room and suite, and in-room portable touch screens for contacting the concierge or just turning down the lights. The rooms themselves strike a balance between old-fashioned and modern: yes, there are flat-screen televisions and iPod docks, but the design is old school, with opulent gold-leaf fixtures, faux-fur throws, and big, Beaux-Arts-style headboards. An appealing, upscale food court in the basement, helmed by celebrity chef Todd English, offers everything from flatbread pizzas and sushi to tapas, wine, and a raw bar. An Eloise-themed tea at the Palm Court began in 2010. The expansive spa includes a hammam (Turkish bath) and a wine lounge.
Sep 12, 2012
A recent visit to The Plaza was less than impressive. The busy front desk left us feeling like we were registering at a crowded chain hotel, not The Plaza. The clerk rhythmically checked us in. No extra TLC here! The room was beautifully decorated and the linen was top class. The room was small but OK especially by NYC standards. Dinner was OK. The service was OK but we felt a bit intimidated by the server. As another reviewer mentioned, if
something was not pronounced perfectly, it was corrected. Location, location! From this hotel, you can walk almost everywhere! Walk to Times Sq, a Broadway performance, Rockefeller Center, Central Park. It's nice to border Midtown and the Upper East Side. Would we stay again? Probably not...still in search of the perfect, reasonably-priced NYC hotel.
Oct 22, 2011
Compared to Afternoon Tea at The Ritz in Paris & The Shelbourne Hotel in Dublin, this was absolutely the pits. The only thing The Plaza Hotel's Palm Court has going for it is its décor. The service leaves MUCH to be desired. We felt like 2nd-class citizens due to the snooty attitude & general neglect of our table. The server corrected me on my pronunciation of champagne rose (he pronounced it rosé - rozay; I pronounced it rose, as the French do).
When I asked for jasmine tea he made sure to point out it was green tea (AND?!?!). He never asked us how our food was. Sandwiches were dry. I've never been treated so shabbily in a place. We did not tip (I always tip). This ruined our New Year's Day.