Attracting a high-end clientele, including city dwellers seeking a luxury North Fork getaway, most rooms at this three-story, gray-and-white inn have balconies, some with harbor views. All rooms have high-speed Internet access and flat-screen TVs. Interiors are contemporary and bright, with cherrywood furniture, leather armchairs, and light-color carpeting. Down comforters and Frette linens outfit the beds. For a really big splurge, you might consider the Terrace Suite; at 800 square feet, it's double the size of the regular rooms, and it has a 1,000-square-foot deck.
Aug 1, 2013
Most disrespectful and dishonest staff (Brad Born) at any hotel that I have ever dealt with. Despite this being a wedding event, disorganized and poor communication skills. Was overcharged for rooms (as were other patrons) and this was only discovered after we ourselves asked the wedding couple involved about the room price. The hotel did not reveal this error themselves and it took multiple calls/attempts in order to speak about this issue with the
staff. Very suspicious what the staff would have done with the extra amount charged had we ourselves not brought this issue up. Hotel staff on first phone booking conversation, when asked about a special event rate, denied and stated rates were as they are. Eventually found out that it had already been a month prior that a different event rate/cost was decided, which somehow the staff 'forgot'. When directly questioned, staff/Brad still without apology and just stated it was just an 'oversight'. Hotel has not provided any compensation for error and seems uninterested in correcting their mistake. If they remedy these errors, will update, but thus far, most disappointing, especially for something as important as a wedding event. UPDATE: Discussed with manager (Jacqueline Dube) today, and was told 'mistakes happen' and told owner was informed of situation but that I couldn't speak to owner because 'the owner doesn't speak to guests'. Again poor management and cannot give an apology without making excuses. A simple "sorry" would have been just fine, but instead always hearing "sorry BUT...; apologize BUT". When asked if an apology letter could be written, was told "we'll consider it".